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Vacancy title:
Real-Time Analyst
[Type: FULL_TIME, Industry: Professional Services, Category: Computer & IT,Business Operations,Customer Service]
Jobs at:
Solvo Global
Deadline of this Job:
Friday, July 24 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Friday, July 17 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...
What You'll Do
- Monitor real-time performance and contact center KPIs.
- Manage service levels and workforce allocation throughout the day.
- Identify operational risks and provide immediate solutions.
- Adjust staffing plans to meet changing business demands.
- Generate performance reports and analyze trends.
- Collaborate with operations leaders to drive efficiency and SLA compliance.
- Escalate critical issues and support business continuity.
What We're Looking For
- Experience as a Real-Time Analyst (RTA), Workforce Management Analyst, or similar role.
- Strong analytical and problem-solving skills.
- Knowledge of contact center metrics, service levels, and workforce management practices.
- Experience with tools such as NICE, Verint, IEX, or similar WFM platforms.
- Excellent communication and stakeholder management skills.
- Ability to thrive in a fast-paced, data-driven environment.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
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