Vacancy title:
Real Time Operations Prime Agent Position

[Type: FULL_TIME, Industry: Human Services, Category: Business Operations]

Jobs at:
HCS Affiliates Group

Deadline of this Job:
Saturday, May 31 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Wednesday, May 28 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Your Work-life Opportunity:

Our client, an on-demand Courier Service that delivers products ordered through their mobile pp seeks to recruit Real Time Operations Prime Agent

Our Client thrives at providing their customers with a world-class experience. To help us do that, we are looking for a dedicated Prime Agent to join our Centre of Excellence(CoE) team. This elite role is tailored for individuals with a demonstrated track record of precision, integrity, and discretion to manage hyper-sensitive and business-critical tasks.

As a Prime Agent, you will be the go-to expert for handling escalated, complex, or sensitive tasks that require exceptional attention to detail, strategic thinking, and zero-error execution. You will operate in a high-trust environment, contributing directly to the department’s operational quality and resilience.

What you will do:

1. Handle hyper-sensitive workflows and data with the utmost confidentiality and accuracy.
2. Own the execution of critical operational processes, ensuring compliance with internal standards and external regulations.
3. Serve as a bridge between front-line teams and leadership, escalating systemic issues and contributing to process improvement.
4. Proactively identify areas for improvement and risk, and initiate escalation protocols.
5. Serve as a quality and process ambassador, driving best practices and mentoring other agents when appropriate.

You have:

• Education: Bachelor’s degree in Statistics, Business Administration, Data Analytics or any other relevant field
• Experience: in high-trust operational roles, preferably within support or quality control domains.
• Exceptional attention to detail and a bias for action under pressure.
• Excellent written and verbal communication abilities.
• Experience working in a regulated or compliance-heavy environment is a plus.
• Ability to work independently and prioritize effectively in a fast-paced environment.

Why Join Us?

• Work on zero-error, mission-critical operations that shape platform integrity.
• Join a select team of trusted agents empowered to drive change.
• Gain visibility and experience with strategic projects and cross-functional initiatives.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Please send a cover letter and CV to jobs1@hcsaffiliatesgroup.com indicating your Current and Expected Salary. Indicating Real Time Operations Prime Agent Position on the Subject line.

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