Background information about the job or company

Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and n...

Responsibilities or duties

• Welcome guests and support registration and check-in
• Assist with check-out, approved payments and receipt issuance
• Provide guests with information and coordinate requests
• Handle guest concerns professionally and escalate where necessary
• Maintain accurate guest records, logs and shift handovers
• Protect guest privacy and report safety or emergency concerns

Qualifications or requirements

• Certificate or Diploma in Hospitality, Front Office Operations or a related field
• Strong guest service and communication skills
• Professional, calm and welcoming presentation
• Good attention to detail and discretion when handling guest information
• Strong teamwork, integrity and awareness of guest safety

Experience needed

• At least 2 years’ relevant reception or front office experience
• Hospitality experience is highly preferred

Any other provided details

Discover more

• Welcome guests and support registration and check-in
• Assist with check-out, approved payments and receipt issuance
• Provide guests with information and coordinate requests
• Handle guest concerns professionally and escalate where necessary
• Maintain accurate guest records, logs and shift handovers
• Protect guest privacy and report safety or emergency concerns

• Strong guest service and communication skills
• Professional, calm and welcoming presentation
• Good attention to detail and discretion when handling guest information
• Strong teamwork, integrity and awareness of guest safety

• Certificate or Diploma in Hospitality, Front Office Operations or a related field