Background information about the job or company

Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understanding of the Kenyan labor market.

Nexus Staffing Solutions is recruiting on behalf of its client for a Receptionist / Front Office Assistant to support daily administrative and front office operations.

The Receptionist / Front Office Assistant will be responsible for managing the front desk, handling visitors, coordinating communication, supporting basic sales activities, and ensuring a welcoming and organized office environment.

Responsibilities or duties

• Receive, welcome, and direct visitors and clients professionally
• Manage incoming and outgoing calls using a multi-line switchboard
• Handle correspondence across social media platforms (Website, Facebook, Instagram, X, WhatsApp)
• Manage incoming and outgoing mail and courier services
• Maintain proper filing systems and records management
• Photocopy, scan, bind, and ensure quality of documents
• Prepare and serve office tea and support hospitality during meetings
• Maintain cleanliness and orderly arrangement of office equipment and furniture
• Support walk-in customer engagement and contribute to sales growth
• Perform general administrative and clerical duties as assigned

Qualifications or requirements

• Diploma in Agriculture, Environmental Studies, Diary Science & Technology, Animal Health, Soil Science, or a related field from a recognized institution
• Certificate in Business, Customer Service, PR, or Administration is an added advantage
• Computer literate with working knowledge of MS Word and Excel
• Certificate of Good Conduct
• Digital marketing skills are an added advantage
• Valid driving or motorcycle licence is an added advantage

Key Skills & Competencies

• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Team player with a positive attitude
• Proactive, flexible, and willing to learn
• High level of professionalism and integrity

• Receive, welcome, and direct visitors and clients professionally
• Manage incoming and outgoing calls using a multi-line switchboard
• Handle correspondence across social media platforms (Website, Facebook, Instagram, X, WhatsApp)
• Manage incoming and outgoing mail and courier services
• Maintain proper filing systems and records management
• Photocopy, scan, bind, and ensure quality of documents
• Prepare and serve office tea and support hospitality during meetings
• Maintain cleanliness and orderly arrangement of office equipment and furniture
• Support walk-in customer engagement and contribute to sales growth
• Perform general administrative and clerical duties as assigned

• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Team player with a positive attitude
• Proactive, flexible, and willing to learn
• High level of professionalism and integrity
• Computer literate with working knowledge of MS Word and Excel
• Digital marketing skills (advantageous)
• Valid driving or motorcycle licence (advantageous)

• Diploma in Agriculture, Environmental Studies, Diary Science & Technology, Animal Health, Soil Science, or a related field from a recognized institution
• Certificate in Business, Customer Service, PR, or Administration (added advantage)
• At least 2–3 years’ relevant work experience in a similar role
• Computer literate with working knowledge of MS Word and Excel
• Certificate of Good Conduct