Receptionist

2025-10-04T08:26:56+00:00

FULL_TIME

Consulting

Restaurant & Hospitality

2025-10-18T17:00:00+00:00

 

Kenya

8

A receptionist's duties include greeting visitors, managing phone calls and correspondence, scheduling meetings, and maintaining the reception area, while their core responsibilities involve providing a positive first impression and managing administrative tasks.

Visitor Management: Welcoming guests, directing them to the correct person or office, and ensuring the reception area is clean and tidy. Communication: Answering and routing phone calls, taking messages, handling emails, and addressing inquiries from callers and visitors. Scheduling: Managing appointments and calendars, scheduling meetings, and coordinating room bookings. Administrative Support: Handling mail, sorting and distributing packages, filing documents, performing data entry, and managing office supplies. Office Operations: Assisting with other clerical tasks such as faxing, maintaining records, and potentially ordering supplies. Customer Service: Acting as the first point of contact, providing accurate information, and addressing basic complaints. Safety and Security: Maintaining office security by following procedures and controlling access through the reception desk.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (e.g., printers, scanners). • Strong verbal and written communication skills, with a customer service orientation. • Certification in Office Administration, Customer Service, or related fields is an added advantage. • Experience with CRM systems and basic database management is preferred.

• A diploma in Business Administration, Communication, or a related field will be preferred. • Minimum of 2–3 years of experience in front office, reception, or administrative support roles.

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