Background

We are looking for a warm, organized, and professional Receptionist to manage our front desk operations. The ideal candidate will deliver excellent customer service, handle bookings and payments, respond to client inquiries, and ensure the reception area reflects the studio’s brand and standards.

Key Responsibilities:

Client Service & Interaction

• Greet clients warmly upon arrival and confirm their appointments.
• Answer phone calls, emails, and in-person inquiries professionally and promptly.
• Notify technicians of client arrivals to avoid delays.
• Manage client concerns, resolve minor issues, and escalate major complaints to the Studio Manager.

Booking & Scheduling

• Accurately manage bookings, rescheduling, and cancellations through the studio’s appointment system.
• Double-check daily schedules to avoid overlapping or missed appointments.
• Ensure 100% accuracy of client records and appointment logs.

Payments & Reporting

• Process payments through POS machine, MPESA, or cash, ensuring receipts are issued.
• Record and balance all payments received daily.
• Prepare daily closing reports and secure cash in designated location.

Reception Area Management

• Ensure reception desk and waiting area are clean, clutter-free, and presentable at all times.
• Disinfect high-touch surfaces regularly and ensure adequate ventilation.
• Restock reception supplies and keep the area organized and inviting

Team Coordination

• Inform Studio Manager of any operational issues, staff absences, or customer complaints.
• Assist with minor administrative tasks as needed.

Qualifications & Skills

Education & Experience

• Certificate or Diploma in Front Office, Business Administration, Customer Service, or a related field.
• Minimum of 1–2 years’ experience in a receptionist, front office, or customer service role (salon, spa, or studio experience is an added advantage).

Skills & Attributes

• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Ability to multitask and remain calm under pressure.
• Familiarity with booking software, POS systems, and office equipment.
• Professional appearance and positive attitude.
• Customer-focused and solution-oriented.

• Greet clients warmly upon arrival and confirm their appointments.
• Answer phone calls, emails, and in-person inquiries professionally and promptly.
• Notify technicians of client arrivals to avoid delays.
• Manage client concerns, resolve minor issues, and escalate major complaints to the Studio Manager.
• Accurately manage bookings, rescheduling, and cancellations through the studio’s appointment system.
• Double-check daily schedules to avoid overlapping or missed appointments.
• Ensure 100% accuracy of client records and appointment logs.
• Process payments through POS machine, MPESA, or cash, ensuring receipts are issued.
• Record and balance all payments received daily.
• Prepare daily closing reports and secure cash in designated location.
• Ensure reception desk and waiting area are clean, clutter-free, and presentable at all times.
• Disinfect high-touch surfaces regularly and ensure adequate ventilation.
• Restock reception supplies and keep the area organized and inviting
• Inform Studio Manager of any operational issues, staff absences, or customer complaints.
• Assist with minor administrative tasks as needed.

• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Ability to multitask and remain calm under pressure.
• Familiarity with booking software, POS systems, and office equipment.
• Professional appearance and positive attitude.
• Customer-focused and solution-oriented.

• Certificate or Diploma in Front Office, Business Administration, Customer Service, or a related field.
• Minimum of 1–2 years’ experience in a receptionist, front office, or customer service role (salon, spa, or studio experience is an added advantage).