Background information about the job or company (e.g., role context, company overview)

Kenya Medical Research Institute (KEMRI) is a State Corporation established through the Science and Technology (Amendment) Act of 1979, which has since been amended to Science, Technology and Innovation Act 2013. The 1979 Act established KEMRI as a National body responsible for carrying out health research in Kenya.

Responsibilities or duties

• Greet and assist participants, visitors, and staff in a friendly and professional manner.
• Manage front desk operations, including answering phones, scheduling participant appointments, attending to visitors, and handling inquiries.
• Register study participants and update existing participants’ records accurately.
• Coordinate with clinical and research teams to ensure smooth clinic operations.
• Provide information about clinic services, including FP/PrEP services, and direct participants to appropriate resources.
• Maintain confidentiality of participant information in compliance with Research Ethics and Site’s policies.
• Support the research team by assisting with study-related administrative tasks as needed.
• Report to Retention Officer

Qualifications or requirements (e.g., education, skills)

• Diploma in Front Office or equivalent (required)
• Additional certification in office administration or related field (preferred)
• Experience working with electronic medical records (EMR) or scheduling systems is an added advantage
• Excellent communication, interpersonal skills and Strong organizational and multitasking abilities
• Computer literate
• Ability to maintain confidentiality and handle sensitive information
• Basic knowledge of HIV prevention, including oral PrEP, is an added advantage
• Friendly, empathetic, and patient-centered approach
• Ability to work in a fast-paced, research-focused environment
• Strong attention to detail and problem-solving skills

• Greet and assist participants, visitors, and staff in a friendly and professional manner.
• Manage front desk operations, including answering phones, scheduling participant appointments, attending to visitors, and handling inquiries.
• Register study participants and update existing participants’ records accurately.
• Coordinate with clinical and research teams to ensure smooth clinic operations.
• Provide information about clinic services, including FP/PrEP services, and direct participants to appropriate resources.
• Maintain confidentiality of participant information in compliance with Research Ethics and Site’s policies.
• Support the research team by assisting with study-related administrative tasks as needed.
• Report to Retention Officer

• Excellent communication, interpersonal skills
• Strong organizational and multitasking abilities
• Computer literate
• Ability to maintain confidentiality and handle sensitive information
• Friendly, empathetic, and patient-centered approach
• Ability to work in a fast-paced, research-focused environment
• Strong attention to detail and problem-solving skills

• Diploma in Front Office or equivalent (required)
• Additional certification in office administration or related field (preferred)
• Experience working with electronic medical records (EMR) or scheduling systems is an added advantage
• Basic knowledge of HIV prevention, including oral PrEP, is an added advantage