Vacancy title:
Receptionist

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service, Admin & Office]

Jobs at:
MAA HOTEL & SUITES

Deadline of this Job:
Monday, January 19 2026

Duty Station:
Kenya | kenya

Summary
Date Posted: Monday, January 12 2026, Base Salary: Not Disclosed

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Learn more about MAA HOTEL & SUITES
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JOB DETAILS:

About MAA Hotel & Suites

MAA Hotel & Suites is a premier hospitality establishment committed to providing exceptional guest experiences. We pride ourselves on our luxurious accommodations, world-class amenities, and a dedicated team that ensures every guest feels welcomed and valued. As we continue to grow, we are seeking a dynamic and professional individual to join our team as a Receptionist.

Role Context

The Receptionist is the first point of contact for our guests, playing a crucial role in shaping their overall impression of MAA Hotel & Suites. This position requires a high level of professionalism, excellent communication skills, and a passion for customer service. The ideal candidate will be responsible for managing the front desk operations, ensuring a smooth and efficient check-in and check-out process, and assisting guests with their inquiries and needs.

Responsibilities

The Receptionist will be responsible for a variety of tasks, including but not limited to:

• Greeting guests warmly and professionally upon arrival.
• Managing reservations, check-ins, and check-outs efficiently.
• Answering phone calls and directing them to the appropriate departments.
• Providing information about hotel services, amenities, and local attractions.
• Handling guest requests and resolving any issues or complaints promptly and courteously.
• Maintaining the cleanliness and organization of the reception area.
• Assisting with administrative tasks as needed.

Qualifications and Experience

To be successful in this role, candidates should possess the following qualifications:

• Minimum of 2 years of relevant experience in a similar role, preferably in the hospitality industry.
• Professional, reliable, and customer-focused demeanor.
• Ability to work effectively in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel management software is an advantage.

We are looking for an individual who is passionate about hospitality and eager to contribute to our team's success.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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