KEY DUTIES & RESPONSIBILITIES

Warmly welcome patients and visitors, provide information, directions, and offer support, particularly to anxious individuals.

Ensure an efficient flow of patients through the department by coordinating check-ins and check-outs and notifying clinical staff of patient arrivals.

Book, schedule, and reschedule patient appointments and procedures. using the relevant hospital systems.

Register new patients and verify/update existing demographic and insurance information in the Electronic Patient Records (EPR) or patient administration systems.

Strictly adhere to data protection and confidentiality policies when handling: sensitive patient information.

REQUIRED SKILLS & QUALIFICATIONS

Diploma in a business related course.

A minimum of two years of working experience in a similar role, preferably within a busy hospital or healthcare front office/reception.

Familiarity with Medical terminology. Knowledge of basic medical terms and procedures is often preffered.

Experience with Healthcare Software: Basic proficiency in handling hospital management systems or electronic health record systems (eg HMIS, Medisoft, or Health Information Systems).

• Warmly welcome patients and visitors, provide information, directions, and offer support, particularly to anxious individuals.
• Ensure an efficient flow of patients through the department by coordinating check-ins and check-outs and notifying clinical staff of patient arrivals.
• Book, schedule, and reschedule patient appointments and procedures. using the relevant hospital systems.
• Register new patients and verify/update existing demographic and insurance information in the Electronic Patient Records (EPR) or patient administration systems.
• Strictly adhere to data protection and confidentiality policies when handling: sensitive patient information.

• Familiarity with Medical terminology
• Knowledge of basic medical terms and procedures
• Experience with Healthcare Software
• Basic proficiency in handling hospital management systems or electronic health record systems (eg HMIS, Medisoft, or Health Information Systems)

• Diploma in a business related course.
• A minimum of two years of working experience in a similar role, preferably within a busy hospital or healthcare front office/reception.