Job Purpose:

To be the first point of contact for patients and visitors, providing a warm welcome, managing inquiries, and facilitating a smooth registration process.

Key Responsibilities:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Manage incoming calls, take messages, and redirect calls as appropriate.
• Register new and returning patients accurately in the Hospital Management System.
• Schedule appointments and manage the clinic diary.
• Provide information about hospital services, departments, and visiting hours.
• Direct patients to the appropriate waiting areas or departments.
• Maintain a clean, organized, and presentable reception area.

Qualifications & Experience:

Education:

Diploma or Certificate in Front Office Administration, Public Relations, or a related field.

Experience:

Minimum of 1 year of experience in a customer service/reception role.

Key Competencies:

• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Strong interpersonal and customer service skills.
• Proficiency in basic computer applications (MS Office).

• Greet and welcome patients and visitors in a friendly and professional manner.
• Manage incoming calls, take messages, and redirect calls as appropriate.
• Register new and returning patients accurately in the Hospital Management System.
• Schedule appointments and manage the clinic diary.
• Provide information about hospital services, departments, and visiting hours.
• Direct patients to the appropriate waiting areas or departments.
• Maintain a clean, organized, and presentable reception area.

• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Strong interpersonal and customer service skills.
• Proficiency in basic computer applications (MS Office).

• Diploma or Certificate in Front Office Administration, Public Relations, or a related field.