About the Company

Ocean City Waterpark is a premier family entertainment and leisure destination in Kenya, operating under our core philosophy: "Fun for All. Memories for Life." We are dedicated to providing a safe, clean, and thrilling environment for our visitors, fostering a dynamic workplace built on teamwork, safety, and customer service excellence.

Job Summary

We are looking for a warm, articulate, and well-organized Receptionist to serve as the primary point of contact for our guests. You will welcome visitors, manage initial park inquiries, handle front-desk administrative duties, and deliver top-tier customer service to set a positive tone for our guests' experience.

Key Responsibilities

• Welcome guests warmly upon arrival, handle inquiries, and provide accurate information regarding park attractions, ticketing, and schedules.
• Answer incoming phone calls and manage the general park email correspondence professionally.
• Assist with group bookings, guest registrations, and resolving front-desk complaints efficiently.
• Maintain a clean, professional, and organized reception area.
• Coordinate with internal departments like operations and security to address guest needs promptly.

Requirements & Competencies

• Experience: Prior experience in a front desk, reception, or customer service role (hospitality or tourism sector experience is an asset).
• Attributes: Exceptional communication and interpersonal skills, a positive attitude, and a polished presentation.
• Skills: Strong organizational capabilities, reliability, and teamwork.
• Availability: Must be available to work flexible schedules, including weekends and public holidays.

What We Offer

• Competitive compensation packages.
• Flexible operational scheduling.
• A fun, vibrant, and energetic work environment.
• Tangible opportunities for career growth and professional development.

• Welcome guests warmly upon arrival, handle inquiries, and provide accurate information regarding park attractions, ticketing, and schedules.
• Answer incoming phone calls and manage the general park email correspondence professionally.
• Assist with group bookings, guest registrations, and resolving front-desk complaints efficiently.
• Maintain a clean, professional, and organized reception area.
• Coordinate with internal departments like operations and security to address guest needs promptly.

• Exceptional communication and interpersonal skills
• Strong organizational capabilities
• Reliability
• Teamwork

• Prior experience in a front desk, reception, or customer service role (hospitality or tourism sector experience is an asset).
• A positive attitude
• A polished presentation
• Must be available to work flexible schedules, including weekends and public holidays.