Background

PATH Kenya is seeking a Receptionist who will serve as the first point of contact for the office, providing professional front-desk services while supporting administrative and stores-related functions at the PATH Kenya Kisumu Sub Office. The role ensures efficient reception operations, effective visitor management, and accurate handling of office supplies and inventory.

Key Responsibilities

• Answer, screen, and direct phone calls in a polite and professional manner.
• Welcome visitors warmly, determine the purpose of their visit, and direct them appropriately.
• Maintain the reception area and common areas in a clean, orderly, and presentable condition.
• Keep accurate records of visitors, calls received, and inquiries handled.
• Receive all incoming mail, packages, and deliveries; sort, record, and distribute or dispatch accordingly.
• Maintain accurate records of all incoming and outgoing deliveries and correspondence.
• Coordinate courier services and follow up on dispatches as required.
• Provide general administrative support, including booking meeting rooms, coordinating meetings, scheduling travel, and ordering office supplies.
• Support document management through photocopying, scanning, printing, filing, and archiving.
• Report and follow up on faulty office equipment such as printers, copiers, air conditioners, and water dispensers.
• Receive supplies from vendors and other offices and verify quantities against delivery notes, packing lists, or invoices.
• Inspect received items to ensure they are in good condition and conform to approved specifications or requisitions.
• Issue stock to authorized staff or partners and maintain accurate issuance records.
• Maintain up-to-date stores records, stock cards, and inventory registers.
• Participate in regular stock counts and reconciliations.
• Prepare inventory reports, including stock balances, damages, losses, or spoilage, as required by Project Management.
• Perform any other duties as assigned by the supervisor from time to time.

Qualifications & Experience

• Minimum of a Diploma in Customer Care, Public Relations, Business Administration, or a related field.
• At least three (3) years’ relevant experience in a busy office or front-desk environment.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Excellent command of written and spoken English.

• Answer, screen, and direct phone calls in a polite and professional manner.
• Welcome visitors warmly, determine the purpose of their visit, and direct them appropriately.
• Maintain the reception area and common areas in a clean, orderly, and presentable condition.
• Keep accurate records of visitors, calls received, and inquiries handled.
• Receive all incoming mail, packages, and deliveries; sort, record, and distribute or dispatch accordingly.
• Maintain accurate records of all incoming and outgoing deliveries and correspondence.
• Coordinate courier services and follow up on dispatches as required.
• Provide general administrative support, including booking meeting rooms, coordinating meetings, scheduling travel, and ordering office supplies.
• Support document management through photocopying, scanning, printing, filing, and archiving.
• Report and follow up on faulty office equipment such as printers, copiers, air conditioners, and water dispensers.
• Receive supplies from vendors and other offices and verify quantities against delivery notes, packing lists, or invoices.
• Inspect received items to ensure they are in good condition and conform to approved specifications or requisitions.
• Issue stock to authorized staff or partners and maintain accurate issuance records.
• Maintain up-to-date stores records, stock cards, and inventory registers.
• Participate in regular stock counts and reconciliations.
• Prepare inventory reports, including stock balances, damages, losses, or spoilage, as required by Project Management.
• Perform any other duties as assigned by the supervisor from time to time.

• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Excellent command of written and spoken English.

• Minimum of a Diploma in Customer Care, Public Relations, Business Administration, or a related field.
• At least three (3) years’ relevant experience in a busy office or front-desk environment.