Background

The VIP Luxury Lounge is a premier establishment dedicated to providing an exceptional experience for its guests. We pride ourselves on our commitment to service excellence and creating a welcoming atmosphere. As part of our growing team, we are seeking a dynamic and professional Receptionist to be the first point of contact for our esteemed clientele.

Responsibilities

The Receptionist will be responsible for managing the front desk operations efficiently and professionally. Key duties include:

• Greeting and welcoming guests in a warm and friendly manner.
• Answering and directing phone calls to the appropriate departments.
• Managing visitor logs and ensuring security protocols are followed.
• Handling inquiries from guests and providing information about services.
• Assisting with administrative tasks as needed.
• Maintaining a tidy and organized reception area.

Qualifications and Experience

We are looking for candidates who possess the following qualifications:

• Diploma or Certificate in Business Administration, Front Office Operations, Customer Service, or a related field.
• Minimum of 1-2 years of experience in a corporate receptionist, front office, or administrative support role.
• Excellent verbal and written communication skills, with professional telephone etiquette.
• Strong customer service and client relationship management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office systems.
• Ability to manage calls, schedules, visitors, and front office operations efficiently.

Additional Details

This is an excellent opportunity to join a reputable organization and contribute to a positive guest experience.

manager.thedockcruise@viphote.co.ke, sales.luxury@viphote.co.ke

• Greeting and welcoming guests in a warm and friendly manner.
• Answering and directing phone calls to the appropriate departments.
• Managing visitor logs and ensuring security protocols are followed.
• Handling inquiries from guests and providing information about services.
• Assisting with administrative tasks as needed.
• Maintaining a tidy and organized reception area.

• Excellent verbal and written communication skills
• Professional telephone etiquette
• Strong customer service and client relationship management skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to manage calls, schedules, visitors, and front office operations efficiently

• Diploma or Certificate in Business Administration, Front Office Operations, Customer Service, or a related field.
• Minimum 1-2 years' experience in a corporate receptionist, front office, or administrative support role.