Vacancy title:
Recovery Officer Manager

[Type: FULL_TIME, Industry: Consulting, Category: Management, Accounting & Finance]

Jobs at:
Private Company

Deadline of this Job:
Friday, November 7 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Wednesday, November 5 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Recovery Officer Manager

Location: Nairobi, Kenya

About the Role

We are seeking an experienced and results-driven Recovery Officer Manager to oversee and manage the company's debt recovery operations. The ideal candidate will have a proven track record of effective collections management, negotiation, and leadership within the financial services or credit recovery sector.

Key Responsibilities

• Lead, supervise, and support the recovery team to achieve monthly and quarterly recovery targets.
• Develop and implement effective recovery strategies, policies, and procedures to minimize bad debt exposure.
• Monitor and analyze portfolio performance, providing regular reports and insights to senior management.
• Ensure compliance with all regulatory requirements and company policies in recovery processes.
• Handle escalated cases and negotiate repayment plans with clients when necessary.
• Train and mentor recovery officers to enhance performance and customer engagement standards.
• Collaborate with legal teams on litigation and enforcement actions where required.
• Maintain accurate and up-to-date recovery records and documentation.

Qualifications and Experience

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• Minimum of 5 years' experience in debt recovery, credit management, or collections, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of credit control and recovery processes.
• Excellent negotiation, communication, and interpersonal skills.
• High level of integrity, professionalism, and attention to detail.
• Proficiency in MS Office and familiarity with recovery management systems.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure
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How to Apply

Interested and qualified candidates are invited to send their applications and updated CVs with the subject line "Recovery Officer Manager Application".

Application Deadline: 7th November 2025

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