Background

Dira HR Solutions is recruiting on behalf of our client, a growing technology solutions company specializing in ICT infrastructure, systems integration, and enterprise technology services. The Recovery Officer shall be responsible for safeguarding the company’s cash flow by driving the recovery of overdue debts and coordinating legal action when required. The role demands persistent client follow-up, negotiation of payment arrangements, diligent monitoring of public-school receivables, accurate record-keeping, and unwavering adherence to legal and data-protection requirements.

Responsibilities

• Proactively follow up on overdue accounts via calls, emails, and client visits.
• Negotiate payment plans with clients where necessary.
• Track outstanding debts from public schools.
• Liaise with school heads/administrators to schedule payments.
• Provide management with regular updates.
• Flag and report risky accounts to management.
• Recommend suspension of further credit for non-compliant clients.
• Support credit assessments when requested.
• Apply approved collection policies across branches.
• Train sales/branch staff on collection procedures.
• Recommend updates based on market or legal changes.
• Prepare daily/weekly/monthly debt status reports by customer and region.
• Maintain complete documentation of all collection efforts and legal proceedings.
• Coordinate with external advocates on pending debts and legal notices.
• Represent the company in hearings, mediations, arbitrations, and court proceedings.
• Ensure all legal documentation is accurate and submitted within the required timelines.
• Track and verify completeness of all contracts.
• Follow up for immediate return of executed documents
• Work with directors, Accountant, sales rep, and technical teams to align on collection actions.
• Share debtor listings and assign follow-up responsibilities.
• Review processes to reduce debtor days and manual errors.
• Recommend and implement automated reminders and collection systems.
• Ensure all debt-collection activities comply with the Kenya Data Protection Act.
• Oversee secure storage and transmission of customer financial data.
• Conduct periodic privacy audits.
• Train staff on data-handling best practices.
• The employee shall maintain strict confidentiality regarding all company information, including but not limited to operational procedures, pricing, customer and supplier details, financial data, and proprietary or sensitive information acquired during the course of employment.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, Law, or a related field.
• A minimum of 4 years of experience in debt recovery, credit control, or collections.
• Experience handling corporate or institutional debt recovery will be an added advantage.
• Good working knowledge of MS Office, especially Excel for reporting and tracking receivables.
• Understanding of the Kenya Data Protection Act and compliance requirements.
• Ability to conduct client visits when required.

• Proactively follow up on overdue accounts via calls, emails, and client visits.
• Negotiate payment plans with clients where necessary.
• Track outstanding debts from public schools.
• Liaise with school heads/administrators to schedule payments.
• Provide management with regular updates.
• Flag and report risky accounts to management.
• Recommend suspension of further credit for non-compliant clients.
• Support credit assessments when requested.
• Apply approved collection policies across branches.
• Train sales/branch staff on collection procedures.
• Recommend updates based on market or legal changes.
• Prepare daily/weekly/monthly debt status reports by customer and region.
• Maintain complete documentation of all collection efforts and legal proceedings.
• Coordinate with external advocates on pending debts and legal notices.
• Represent the company in hearings, mediations, arbitrations, and court proceedings.
• Ensure all legal documentation is accurate and submitted within the required timelines.
• Track and verify completeness of all contracts.
• Follow up for immediate return of executed documents
• Work with directors, Accountant, sales rep, and technical teams to align on collection actions.
• Share debtor listings and assign follow-up responsibilities.
• Review processes to reduce debtor days and manual errors.
• Recommend and implement automated reminders and collection systems.
• Ensure all debt-collection activities comply with the Kenya Data Protection Act.
• Oversee secure storage and transmission of customer financial data.
• Conduct periodic privacy audits.
• Train staff on data-handling best practices.
• The employee shall maintain strict confidentiality regarding all company information, including but not limited to operational procedures, pricing, customer and supplier details, financial data, and proprietary or sensitive information acquired during the course of employment.

• Strong debt collection and negotiation skills.
• Excellent communication and interpersonal skills for engaging clients and stakeholders.
• Strong analytical and problem-solving skills to assess credit risks and recovery strategies.
• Proficiency in report writing and financial documentation.
• Good organizational and time-management skills with the ability to follow up on multiple accounts.
• Strong attention to detail and accuracy in record keeping.
• Ability to handle difficult conversations professionally while maintaining positive client relationships.

• Bachelor’s degree in Finance, Accounting, Business Administration, Law, or a related field.
• A minimum of 4 years of experience in debt recovery, credit control, or collections.
• Experience handling corporate or institutional debt recovery will be an added advantage.
• Good working knowledge of MS Office, especially Excel for reporting and tracking receivables.
• Understanding of the Kenya Data Protection Act and compliance requirements.
• Ability to conduct client visits when required.