Background

At Spiro, we are dedicated to enhancing livelihoods through sustainable energy by leading the large-scale electrification of mobility across Africa.

Role Purpose

To lead and manage all aftersales operations within the assigned region, ensuring service excellence, optimal turnaround time (TAT), spare parts revenue growth, technician productivity, and strong rider relationships. The Regional Aftersales Manager acts as the operational bridge between field execution and country-level strategy, ensuring that Spiro’s service ecosystem scales sustainably while maintaining quality, profitability, and rider satisfaction.

Key Responsibilities

• Regional Aftersales Business Ownership
• Service Operations & TAT Management
• Spare Parts Sales & Revenue Performance
• Network Expansion & Operational Readiness
• Technician Training & Capability Development
• Rider Engagement & Community Leadership
• Customer Experience & Brand Representation
• Escalation & Governance Framework
• Revenue Ownership Boundaries

Regional KPIs (Measured Outcomes)

• Operational KPIs
• Financial KPIs
• Customer & Network KPIs

Qualifications & Experience

• Bachelor’s Degree or Diploma in Automotive Engineering, Mechanical Engineering, Mechatronics, or related field.
• 7–10 years experience in automotive, EV, or mobility aftersales operations.
• Minimum 3–5 years in a supervisory or regional leadership role.
• Strong knowledge of DMS, warranty processes, and service performance management.
• Proven experience managing multi-site service operations.

• Lead and manage all aftersales operations within the assigned region.
• Ensure service excellence, optimal turnaround time (TAT), spare parts revenue growth, technician productivity, and strong rider relationships.
• Act as the operational bridge between field execution and country-level strategy.
• Ensure Spiro’s service ecosystem scales sustainably while maintaining quality, profitability, and rider satisfaction.
• Manage Regional Aftersales Business Ownership.
• Oversee Service Operations & TAT Management.
• Drive Spare Parts Sales & Revenue Performance.
• Lead Network Expansion & Operational Readiness.
• Develop Technician Training & Capability.
• Foster Rider Engagement & Community Leadership.
• Ensure Customer Experience & Brand Representation.
• Implement Escalation & Governance Framework.
• Define Revenue Ownership Boundaries.
• Achieve Regional KPIs (Operational, Financial, Customer & Network).

• Strong knowledge of DMS (Dealer Management Systems).
• Proficiency in warranty processes.
• Expertise in service performance management.
• Proven experience managing multi-site service operations.
• Leadership and management skills.
• Customer relationship management.
• Sales and revenue growth strategies.
• Operational efficiency and turnaround time optimization.
• Team training and development.

• Bachelor’s Degree or Diploma in Automotive Engineering, Mechanical Engineering, Mechatronics, or related field.