Role Purpose

The Regional Head of Retail will provide strategic leadership and operational oversight for the Retail Distribution business across Life and Health entities within the Group (Kenya, Uganda and Tanzania). The role is responsible for driving retail growth, optimizing distribution performance, strengthening agency productivity, and ensuring sustainable value creation across markets. The role will equally focus on building retail synergies between Life and Health, ensuring cohesive market execution, seamless processes, and consistent customer experience across all three countries.

Education Requirements and Experience:

Bachelor’s degree in Business, Commerce, Marketing, or related field. A Master’s degree will be an added advantage.

Minimum of 12 years’ experience in retail distribution or agency management within Life and Health insurance, with at least 5 years at a senior regional or national leadership level.

Proven track record of driving retail sales growth, achieving persistency and retention benchmarks, and leading large, multi-market teams.

Strong understanding of insurance distribution dynamics, sales operations, and agent life cycle management.

Exposure to multi-country operations within East Africa or emerging markets will be highly preferred.

• Provide strategic leadership and operational oversight for the Retail Distribution business across Life and Health entities within the Group (Kenya, Uganda and Tanzania).
• Drive retail growth.
• Optimize distribution performance.
• Strengthen agency productivity.
• Ensure sustainable value creation across markets.
• Build retail synergies between Life and Health.
• Ensure cohesive market execution.
• Ensure seamless processes.
• Ensure consistent customer experience across all three countries.

• Strategic leadership
• Operational oversight
• Retail distribution management
• Agency management
• Sales growth strategies
• Persistency and retention optimization
• Team leadership (multi-market)
• Insurance distribution dynamics
• Sales operations management
• Agent life cycle management
• Multi-country operations experience (East Africa/emerging markets preferred)

• Bachelor’s degree in Business, Commerce, Marketing, or related field.
• Master’s degree (added advantage).