About the Role

The Regional IT Lead coordinates and manages ICT business systems across the Uganda, Malawi, and South Sudan regions, supporting the Life Assurance, General Insurance, Medical, and Asset Management lines of business. This role exists to ensure the effective, secure, and standardized delivery of core ICT systems and services across the regions, in support of the organization’s corporate strategy and regional business objectives, while acting as the primary link between in-country IT operations and the central ICT function led by the Head of ICT.

Key Responsibilities

• Ensure the effective functioning of core Business Application systems and services supporting Life, General Insurance, Medical, and Asset Management lines across Uganda, Malawi, and South Sudan, targeting at least 99.99% system availability regionwide.
• Conduct regular maintenance and implement necessary measures across all regional systems and platforms.
• Review core business application systems in each region to support product innovation, recommend integration opportunities, and enforce robust system controls with comprehensive audit trails.
• Serve as the central point of coordination between the Head of ICT and in-country IT teams/staff in Uganda, Malawi, and South Sudan.
• Monitor regional systems performance, risks, and issues, and provide regular consolidated reports to the Head of ICT.
• Ensure alignment of regional ICT practices, policies, and system configurations with group’s ICT standards.
• Ensure closure of all audit issues related to ICT in the regions.
• Design and implement user training programs on ICT applications across all regions to promote optimal software utilization.
• Work closely with the head of technology reliability to ensure timely resolution of IT incidents and service requests across the regions, escalating complex issues to specialist teams and fast-tracking resolution as needed.
• Manage relationships with ICT service providers across the regions and ensure compliance with established service level agreements (SLAs).
• Carry out performance appraisals, coaching, and mentoring of regional IT staff.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field of study.
• Certification in Oracle, ITIL, Project Management, or COBIT.
• Minimum of seven (7) years of hands-on Application Systems management experience.
• Strong knowledge of core insurance business application systems (Life, General, and Asset Management).
• Experience managing or supporting ICT systems across multiple countries/regions.
• Communication and presentation skills.
• Analytical and problem-solving skills.
• Interpersonal skills and ability to work across diverse regional teams and cultures.
• Integrity, Agility, performance orientation, and co-operation.

• Ensure the effective functioning of core Business Application systems and services supporting Life, General Insurance, Medical, and Asset Management lines across Uganda, Malawi, and South Sudan, targeting at least 99.99% system availability regionwide.
• Conduct regular maintenance and implement necessary measures across all regional systems and platforms.
• Review core business application systems in each region to support product innovation, recommend integration opportunities, and enforce robust system controls with comprehensive audit trails.
• Serve as the central point of coordination between the Head of ICT and in-country IT teams/staff in Uganda, Malawi, and South Sudan.
• Monitor regional systems performance, risks, and issues, and provide regular consolidated reports to the Head of ICT.
• Ensure alignment of regional ICT practices, policies, and system configurations with group’s ICT standards.
• Ensure closure of all audit issues related to ICT in the regions.
• Design and implement user training programs on ICT applications across all regions to promote optimal software utilization.
• Work closely with the head of technology reliability to ensure timely resolution of IT incidents and service requests across the regions, escalating complex issues to specialist teams and fast-tracking resolution as needed.
• Manage relationships with ICT service providers across the regions and ensure compliance with established service level agreements (SLAs).
• Carry out performance appraisals, coaching, and mentoring of regional IT staff.

• Communication and presentation skills.
• Analytical and problem-solving skills.
• Interpersonal skills and ability to work across diverse regional teams and cultures.
• Integrity, Agility, performance orientation, and co-operation.

• Bachelor’s degree in Computer Science, Information Technology, or a related field of study.
• Certification in Oracle, ITIL, Project Management, or COBIT.
• Strong knowledge of core insurance business application systems (Life, General, and Asset Management).