Company Overview

National Bank is a major player in Kenya’s banking industry. It is one of the largest banks in the country giving financial services to all sectors of the economy. The bank will continue to cover the financial landscape and respond positively to the needs of its customers, shareholders and the economy besides offering traditional financial services and pro...

Position Scope:

This position is responsible for driving growth, profitability, and compliance of the bank’s agent banking channel by acquiring, activating, and optimizing high-quality agents; deepening usage across retail customer segments; and safeguarding service standards, liquidity, and risk controls.

Key Responsibilities:

• Identify, recruit and onboard new agent banking partners.
• Engage strategic partners to drive Agent Banking uptake through individuals, Micro and SME businesses.
• Relationship management of Retail Banking Agents.
• Manage Agent Banking sales presentations and trainings within and without the bank.
• Monitor and improve agent performance, ensuring compliance with KYC/AML regulations.
• Develop and agree on key KPIs for each Agent, measure result against KPI and develop action plans to address shortfalls.
• Manage and anticipate Agent requirement with a focus towards managing the existing base
• Consistent and frequent communication with Agents providing complete, concise portfolio valuations and guidance.
• Provide on-going portfolio supervision, with continuous focus towards enabling Agents adapt to changes in financial environment.
• Resolve Agent and customer queries
• Serve as the primary contact for agents, addressing queries and escalations promptly.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s degree in a Business-related field from a recognized University.
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• AML/CFT certification is an added advantage
• Five (5) years banking experience of which 3 years must have been in relationship management or business development role of a commercial bank at a managerial level.
• Strong relationship management and negotiation skills
• Business development and sales acumen
• Knowledge of remittance ecosystems
• Strong understanding of AML/CFT and compliance frameworks
• Analytical and reporting skills
• Excellent communication and stakeholder skills
• Customer-centric mindset
• Result oriented and commercially driven.
• Good understanding of Banking laws and regulations

• Identify, recruit and onboard new agent banking partners.
• Engage strategic partners to drive Agent Banking uptake through individuals, Micro and SME businesses.
• Relationship management of Retail Banking Agents.
• Manage Agent Banking sales presentations and trainings within and without the bank.
• Monitor and improve agent performance, ensuring compliance with KYC/AML regulations.
• Develop and agree on key KPIs for each Agent, measure result against KPI and develop action plans to address shortfalls.
• Manage and anticipate Agent requirement with a focus towards managing the existing base
• Consistent and frequent communication with Agents providing complete, concise portfolio valuations and guidance.
• Provide on-going portfolio supervision, with continuous focus towards enabling Agents adapt to changes in financial environment.
• Resolve Agent and customer queries
• Serve as the primary contact for agents, addressing queries and escalations promptly.

• Strong relationship management and negotiation skills
• Business development and sales acumen
• Knowledge of remittance ecosystems
• Strong understanding of AML/CFT and compliance frameworks
• Analytical and reporting skills
• Excellent communication and stakeholder skills
• Customer-centric mindset
• Result oriented and commercially driven.
• Good understanding of Banking laws and regulations

• Bachelor’s degree in a Business-related field from a recognized University.
• Master’s degree in a Business-related field from a recognized University is an added advantage.
• AML/CFT certification is an added advantage