Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

Responsibilities or duties

• Managing and leading customer relations, both corporate and Retail.
• Shari’ah compliant product sales and other cross sales of other basket products as per targets
• Liaison with Relationship teams and Retail Branch network to grow the business
• Risk Management to mitigate losses e.g. Frauds and revenue leakages.
• Training and development of branch staff
• Proper Documentation and administrations of Shari’ah compliant portfolios,
• Managing PAR as per set targets.
• Responsible for leadership, management, growth and maintenance of the SAHL book
• Maintain and grow the existing SAHL customers through enhanced relationships
• Achieve the set targets in terms of numbers and values for both liabilities and assets
• Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards

Qualifications or requirements (e.g., education, skills)

• Bachelor’s degree.
• Islamic Banking Certification is added advantage.

Experience needed

• 3 years’ general work experience
• 2 years’ experience in Banking Operations
• 2 years’ experience in Credit
• 2 years’ experience in Sales & Relationships

• Managing and leading customer relations, both corporate and Retail.
• Shari’ah compliant product sales and other cross sales of other basket products as per targets
• Liaison with Relationship teams and Retail Branch network to grow the business
• Risk Management to mitigate losses e.g. Frauds and revenue leakages.
• Training and development of branch staff
• Proper Documentation and administrations of Shari’ah compliant portfolios,
• Managing PAR as per set targets.
• Responsible for leadership, management, growth and maintenance of the SAHL book
• Maintain and grow the existing SAHL customers through enhanced relationships
• Achieve the set targets in terms of numbers and values for both liabilities and assets
• Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards

• Sales
• Relationship Management
• Risk Management
• Customer Service
• Training
• Documentation
• Leadership
• Islamic Banking (advantage)

• Bachelor’s degree.
• Islamic Banking Certification is added advantage.