United Bank for Africa (UBA) PLC is a leading pan-African financial services institution with a global footprint. We have a clear purpose to be a role model for African businesses by creating superior value for all our stakeholders.

Read more about this company

Relationship Manager – Public Sector

Job Type

Full Time

Qualification

BA/BSc/HND , MBA/MSc/MA , Professional Certificate

Experience

10 years

Location

Nairobi

Job Field

Banking

JOB OBJECTIVE(S)

Responsible for;

• Developing, growing and managing customer relationships and for increasing the Bank’s revenue through marketing of the banks products and services to identified Public Sector Customers.
• Growing the Bank’s share of Public Sector business in the country by developing and maintaining relationships with the Government.
• Driving Trade business opportunities in the African countries where UBA has established presence by networking with multinationals, large corporate to ensure that they benefit from the full range of UBA’s Trade Services and Products.
• Management of Public Sector portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs
• Spear head budget preparation of the unit, annual marketing plans and strategies to achieve targeted growth objectives.
• Drive client acquisition and management of existing Public Sector client relationships consistent with the Bank’s strategy in-order to achieve desired quality business growth
• Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service
• Establish and develop various sales strategies to meet ever changing customer needs in liaison with the New Product Development Team
• Maintain, acquire and reactivate customer relationships to improve deposit liability growth and mix.
• Conduct market research and competitor analyses within marketing area and strategize plans that will give the bank a large part of the market within its vicinity
• Monitor and control business office income and expenditure to ensure profitability.
• Recommend the creation of viable and profitable risk assets to increase business office profitability.
• Identify and develop conglomerates banking relationships
• Sourcing for and monitoring of customer’s tenured investment / facilities
• Design product offerings tailored to meet the needs of public sector in the country while maintaining regular contacts with Parastal Heads and other executives to push the Bank’s public sector business.
• Coordinate Marketing of Regional Trade opportunities covering import and export financing and services, across the group
• Identify Regional Trade Finance opportunities and trends common across geographies and develop generic solutions to exploit for the benefit of clients and the Banks
• Build and maintain regional trade sales pipeline
• Ensure at a global level that structures, systems and resources required to effectively service regional trade customers are in place
• Own, manage and update generic trade product programs for regional trade products
• Maintain high level of contact with country heads for effective coordination
• Keep abreast of local and international developments in the area of trade
• Maintain up-to-date knowledge of competitive offerings in the market
• Establishment of service measurement systems/metrics

JOB REQUIREMENTS

Education

• Minimum of Bachelors Degree ( with an MBA, MSC or its equivalent) and/or
• Professional Qualification in Banking related disciplines
• Proficiency in Microsoft Office Suite
• Professional qualification in Customer Relationship Management and Sales & Marketing

Experience

• Minimum experience –10 years cognate experience in management with at least 3 years in a supervisory capacity

• Developing, growing and managing customer relationships and for increasing the Bank’s revenue through marketing of the banks products and services to identified Public Sector Customers.
• Growing the Bank’s share of Public Sector business in the country by developing and maintaining relationships with the Government.
• Driving Trade business opportunities in the African countries where UBA has established presence by networking with multinationals, large corporate to ensure that they benefit from the full range of UBA’s Trade Services and Products.
• Management of Public Sector portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs
• Spear head budget preparation of the unit, annual marketing plans and strategies to achieve targeted growth objectives.
• Drive client acquisition and management of existing Public Sector client relationships consistent with the Bank’s strategy in-order to achieve desired quality business growth
• Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service
• Establish and develop various sales strategies to meet ever changing customer needs in liaison with the New Product Development Team
• Maintain, acquire and reactivate customer relationships to improve deposit liability growth and mix.
• Conduct market research and competitor analyses within marketing area and strategize plans that will give the bank a large part of the market within its vicinity
• Monitor and control business office income and expenditure to ensure profitability.
• Recommend the creation of viable and profitable risk assets to increase business office profitability.
• Identify and develop conglomerates banking relationships
• Sourcing for and monitoring of customer’s tenured investment / facilities
• Design product offerings tailored to meet the needs of public sector in the country while maintaining regular contacts with Parastal Heads and other executives to push the Bank’s public sector business.
• Coordinate Marketing of Regional Trade opportunities covering import and export financing and services, across the group
• Identify Regional Trade Finance opportunities and trends common across geographies and develop generic solutions to exploit for the benefit of clients and the Banks
• Build and maintain regional trade sales pipeline
• Ensure at a global level that structures, systems and resources required to effectively service regional trade customers are in place
• Own, manage and update generic trade product programs for regional trade products
• Maintain high level of contact with country heads for effective coordination
• Keep abreast of local and international developments in the area of trade
• Maintain up-to-date knowledge of competitive offerings in the market
• Establishment of service measurement systems/metrics

• Customer Relationship Management
• Sales & Marketing
• Microsoft Office Suite
• Market Research
• Competitor Analysis
• Trade Finance
• Product Development
• Budget Preparation
• Strategic Planning
• Client Acquisition
• Client Retention
• Customer Service
• Financial Analysis

• Minimum of Bachelors Degree ( with an MBA, MSC or its equivalent) and/or Professional Qualification in Banking related disciplines
• Professional qualification in Customer Relationship Management and Sales & Marketing