About the Role:

Reporting to the Director, Branch & Distribution, the Relationship Manager will be responsible for generating revenues by effectively marketing, building and maintaining relationships in Tier 2 & Tier 3 banks.

Key Responsibilities

Service Delivery Management

• Establishing and maintaining bank relationships.
• Generate and build revenues through banks
• Timely service delivery to clients through liaison with various departments within the organization.
• Achieve monthly renewal target of 85%
• Attend and participate in the various key activities in the department
• Ensure compliance of the credit control policy through debt collection
• Providing timely and accurate quotations within the turnaround times.
• Train and mentor Bancassurance officers
• To attend to relevant trainings as scheduled by the company and look for other training opportunities.
• To attend to customer queries and complaints.
• Ensure all partners have current executed SLAs
• Preparation of revenue and expense budgets.
• Prepare analysis reports on production, growth trends, retention etc
• Coordinate, support and implement regional activities to enhance collaboration & partnerships between CIC Group and partners
• Liaising with service providers to ensure timely customer service
• Product trainings to bank intermediaries.
• Gathering market intelligence that will help in developing, improving and tailor making products & services.
• Submit timely and accurate reports within the set timelines
• Constantly updating intermediaries on company processes and procedures
• Promoting CIC brand

Staff Management

• Attract, and retain talent base
• Train and mentor Bancassurance relationship officers
• Performance appraisals for the team
• Champion continuous improvement amongst the team
• Ensure team members have adequate, functional tools for execution of their duties

Audit, Compliance and Risk Management

• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels

Who We’re Looking For

Qualifications

• Bachelor’s degree in a related field
• 3 to 4 years of relevant experience.

• Establishing and maintaining bank relationships.
• Generate and build revenues through banks
• Timely service delivery to clients through liaison with various departments within the organization.
• Achieve monthly renewal target of 85%
• Attend and participate in the various key activities in the department
• Ensure compliance of the credit control policy through debt collection
• Providing timely and accurate quotations within the turnaround times.
• Train and mentor Bancassurance officers
• To attend to relevant trainings as scheduled by the company and look for other training opportunities.
• To attend to customer queries and complaints.
• Ensure all partners have current executed SLAs
• Preparation of revenue and expense budgets.
• Prepare analysis reports on production, growth trends, retention etc
• Coordinate, support and implement regional activities to enhance collaboration & partnerships between CIC Group and partners
• Liaising with service providers to ensure timely customer service
• Product trainings to bank intermediaries.
• Gathering market intelligence that will help in developing, improving and tailor making products & services.
• Submit timely and accurate reports within the set timelines
• Constantly updating intermediaries on company processes and procedures
• Promoting CIC brand
• Attract, and retain talent base
• Train and mentor Bancassurance relationship officers
• Performance appraisals for the team
• Champion continuous improvement amongst the team
• Ensure team members have adequate, functional tools for execution of their duties
• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels

• Bachelor’s degree in a related field