Africa Management Solutions Limited (AMSOL) is the fastest growing Human Resources and Management consulting firm that offers an array of hr solutions tailored to accurately address all the human resource and management needs of any organization.

Responsibilities or duties

• Follow up on delinquent and nonperforming loan accounts to ensure timely debt recovery.
• Coordinate debt collection and recovery activities in line with organizational policies and recovery procedures.
• Maintain updated records and documentation for all recovery and collection activities.
• Support implementation of remedial actions aimed at improving portfolio quality and reducing nonperforming loans.
• Engage customers professionally to negotiate repayment arrangements and settlement plans.
• Coordinate with branch lending teams to monitor and improve portfolio performance.
• Work closely with external debt recovery service providers including auctioneers, investigators, valuers, and debt collectors.
• Monitor adherence to service level agreements by external recovery partners.
• Support collateral realization and statutory recovery processes in accordance with legal and regulatory requirements.
• Conduct portfolio analysis and prepare recovery performance reports for management review.
• Escalate complex recovery cases and highrisk accounts to management for action.
• Ensure safe custody and confidentiality of loan and recovery files.
• Support closure of audit findings and compliance issues within the debt recovery function.
• Maintain compliance with CBK prudential guidelines, internal policies, and debt recovery procedures.
• Protect customer rights while ensuring effective debt recovery and risk mitigation.
• Participate in departmental initiatives, selfdevelopment activities, and continuous process improvement programs.

Qualifications or requirements (e.g., education, skills)

• Bachelor’s Degree in Business Administration, Finance, Banking, Economics, Law, or a related field.
• Certification in Credit Management, Debt Recovery, or related professional courses will be an added advantage.
• Good understanding of debt recovery processes, portfolio management, and lending operations.
• Knowledge of CBK Prudential Guidelines and the Auctioneers Act will be an added advantage.
• Strong negotiation, communication, and interpersonal skills.
• Ability to work under pressure and deliver recovery targets within strict timelines.
• Strong analytical, organizational, and reporting skills.
• Proficiency in Microsoft Office applications and loan management systems.

Experience needed

• Minimum of 2 years’ relevant experience in lending, collections, or debt recovery within a financial institution.
• Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
• Experience in the same business is preferred.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Key Competencies

• Debt recovery and collections management
• Portfolio quality monitoring
• Negotiation and conflict resolution
• Customer relationship management
• Credit and lending knowledge
• Analytical and problemsolving skills
• Compliance and risk management
• Communication and interpersonal skills
• Attention to detail and record management
• Time management and resilience under pressure

• Follow up on delinquent and nonperforming loan accounts to ensure timely debt recovery.
• Coordinate debt collection and recovery activities in line with organizational policies and recovery procedures.
• Maintain updated records and documentation for all recovery and collection activities.
• Support implementation of remedial actions aimed at improving portfolio quality and reducing nonperforming loans.
• Engage customers professionally to negotiate repayment arrangements and settlement plans.
• Coordinate with branch lending teams to monitor and improve portfolio performance.
• Work closely with external debt recovery service providers including auctioneers, investigators, valuers, and debt collectors.
• Monitor adherence to service level agreements by external recovery partners.
• Support collateral realization and statutory recovery processes in accordance with legal and regulatory requirements.
• Conduct portfolio analysis and prepare recovery performance reports for management review.
• Escalate complex recovery cases and highrisk accounts to management for action.
• Ensure safe custody and confidentiality of loan and recovery files.
• Support closure of audit findings and compliance issues within the debt recovery function.
• Maintain compliance with CBK prudential guidelines, internal policies, and debt recovery procedures.
• Protect customer rights while ensuring effective debt recovery and risk mitigation.
• Participate in departmental initiatives, selfdevelopment activities, and continuous process improvement programs.

• Debt recovery and collections management
• Portfolio quality monitoring
• Negotiation and conflict resolution
• Customer relationship management
• Credit and lending knowledge
• Analytical and problemsolving skills
• Compliance and risk management
• Communication and interpersonal skills
• Attention to detail and record management
• Time management and resilience under pressure

• Bachelor’s Degree in Business Administration, Finance, Banking, Economics, Law, or a related field.
• Certification in Credit Management, Debt Recovery, or related professional courses will be an added advantage.
• Good understanding of debt recovery processes, portfolio management, and lending operations.
• Knowledge of CBK Prudential Guidelines and the Auctioneers Act will be an added advantage.
• Strong negotiation, communication, and interpersonal skills.
• Ability to work under pressure and deliver recovery targets within strict timelines.
• Strong analytical, organizational, and reporting skills.
• Proficiency in Microsoft Office applications and loan management systems.