Purpose of the Job

The Deposit Mobilization Relationship Officer will be responsible for driving deposit growth through innovative client relationship management, building and maintaining long-term partnerships, and delivering financial solutions tailored to customer needs. The role focuses on mobilizing deposits, deepening customer engagement, and ensuring the sustainability of UMBA Microfinance’s funding base.

Key Responsibilities

• Deposit Mobilization
  • Develop and implement strategies to attract new depositors and retain existing clients.
  • Achieve monthly and annual deposit mobilization targets as set by management.
  • Promote UMBA’s savings, fixed deposit, and investment products to individuals, groups, SMEs, and institutions.
• Client Relationship Management
  • Build strong, lasting relationships with clients through proactive engagement and excellent service.
  • Conduct regular client visits, meetings, and financial education forums to increase awareness of UMBA’s products.
  • Act as the primary point of contact for key deposit clients and respond to queries in a timely manner.
• Business Development and Marketing
  • Identify and pursue new business opportunities within assigned territory/portfolio.
  • Develop partnerships with SACCOs, Chamas, schools, churches, and corporates to generate deposits.
  • Organize and participate in marketing campaigns, community outreach programs, and product launches.
• Compliance and Risk Management
  • Ensure all deposit mobilization activities comply with UMBA Microfinance’s policies, CBK regulations, and AML/CFT requirements.
  • Monitor client accounts to ensure adherence to KYC, due diligence, and anti-fraud standards.
  • Prepare accurate reports on deposit mobilization performance, pipeline clients, and market intelligence.
• Reporting and Performance Tracking
  • Submit weekly, monthly, and quarterly reports on deposit mobilization activities and achievements.
  • Track personal and branch targets, providing input to management on opportunities and challenges.

Qualifications and Experience

• Bachelor’s degree in business administration, Marketing, Finance, Banking, or a related field.
• Minimum of 3 years’ experience in deposit mobilization, relationship management, or business development in a financial institution (microfinance, SACCO, or bank).
• Proven track record of meeting and exceeding sales/target goals.
• Familiarity with digital financial services and innovative savings products will be an added advantage.

Skills and Competencies

• Strong interpersonal and networking skills.
• Excellent communication and presentation abilities.
• Negotiation and persuasive selling skills.
• Customer-centric mindset with problem-solving orientation.
• High integrity and commitment to ethical banking practices.
• Ability to work independently and as part of a team.

Key Performance Indicators (KPIs)

• Monthly and annual deposit mobilization targets achieved.
• Number of new deposit accounts opened.
• Retention rate of existing depositors.
• Growth in institutional/corporate partnerships.
• Compliance with CBK and UMBA’s policies on deposits.

• Deposit Mobilization
  • Develop and implement strategies to attract new depositors and retain existing clients.
  • Achieve monthly and annual deposit mobilization targets as set by management.
  • Promote UMBA’s savings, fixed deposit, and investment products to individuals, groups, SMEs, and institutions.
• Client Relationship Management
  • Build strong, lasting relationships with clients through proactive engagement and excellent service.
  • Conduct regular client visits, meetings, and financial education forums to increase awareness of UMBA’s products.
  • Act as the primary point of contact for key deposit clients and respond to queries in a timely manner.
• Business Development and Marketing
  • Identify and pursue new business opportunities within assigned territory/portfolio.
  • Develop partnerships with SACCOs, Chamas, schools, churches, and corporates to generate deposits.
  • Organize and participate in marketing campaigns, community outreach programs, and product launches.
• Compliance and Risk Management
  • Ensure all deposit mobilization activities comply with UMBA Microfinance’s policies, CBK regulations, and AML/CFT requirements.
  • Monitor client accounts to ensure adherence to KYC, due diligence, and anti-fraud standards.
  • Prepare accurate reports on deposit mobilization performance, pipeline clients, and market intelligence.
• Reporting and Performance Tracking
  • Submit weekly, monthly, and quarterly reports on deposit mobilization activities and achievements.
  • Track personal and branch targets, providing input to management on opportunities and challenges.

• Strong interpersonal and networking skills.
• Excellent communication and presentation abilities.
• Negotiation and persuasive selling skills.
• Customer-centric mindset with problem-solving orientation.
• High integrity and commitment to ethical banking practices.
• Ability to work independently and as part of a team.

• Bachelor’s degree in business administration, Marketing, Finance, Banking, or a related field.
• Minimum of 3 years’ experience in deposit mobilization, relationship management, or business development in a financial institution (microfinance, SACCO, or bank).
• Proven track record of meeting and exceeding sales/target goals.
• Familiarity with digital financial services and innovative savings products will be an added advantage.