Vacancy title:
Relationship Officer - Meru Branch

[Type: FULL_TIME, Industry: Banking, Category: Admin & Office]

Jobs at:
I&M Bank

Deadline of this Job:
Monday, June 30 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Thursday, June 19 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Key Responsibilities for this role are:

• Seek out prospective retail, business and corporate clients.
• Carry out cross selling and upselling other Bank services and products.
• Develop and manage deposit and loan portfolio.
• Plan, implement and monitor growth and quality of branch credit portfolio and the bank business plan.
• Conduct field visits and carry out the verification of loans to improve branch portfolio management.
• Create a conducive customer service environment by building strong business relationships with the customers who result in trust, confidence and contributes to retention and brand loyalty.
• Meet with retail, business/corporate clients, listen to their needs and provide advice on their financial needs.
• Maintain consistent communication with clients.
• Assist clients with services and products such as loans, cash management, bank accounts opening and queries, interest rate swaps, letters of credit, foreign exchange, insurance and others.
• Monitor clients’ finances and commitments regularly. Maintain updated records of transactions.
• Develop and maintain new and existing client relationships.
• Assist customers with account opening activities.
• Open credit files for branch customers applying for loans.
• Loan origination at Branch Level.
• Perform secretarial activities for the branch credit committee.
• Manage and ensure the reduction NPLs rate.

Knowledge, Skills and Experience Required:

• At least a bachelor’s degree in business administration, Banking, Finance, Economics or in another related field.
• Minimum of at least three (3) years of relevant experience in a similar field within the Banking sector.
• Proven business and organizational skills.
• Ability to create and maintain good customers relationships.
• Ability to analyse and process loan applications and ability to monitor the financed projects.
• Good understanding of the Rwandan business environment.
• Must be fluent in English or in French, Knowledge of both languages is an added advantage
• Knowledge of computer application and proficient use of business software.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to I&M Bank on imbank.bamboohr.com to apply

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