About the Role

Reporting to the Head of Sales – General Business, the Relationship Officer will drive revenue growth by developing and maintaining strong, long-term relationships with agents and brokers, ensuring they receive exceptional service and support. The role focuses on sourcing and retaining profitable business (new and renewal and tender business), deepening intermediary engagement, and promoting CIC’s products and brand while ensuring full regulatory and operational compliance.

Key Responsibilities

Service Delivery Management

Revenue Growth and Relationship Management

• Generate revenue from intermediary and client accounts through proactive upselling, cross-selling, and service optimization.
• Build and sustain strong, mutually beneficial relationships with agents and brokers by ensuring timely service and an exceptional customer experience.
• Source and retain profitable business, ensuring growth in both new and renewal premiums across all assigned channels.

Intermediary Development and Capacity Building

• Recruit, train, motivate, and retain a high-performing intermediary network to drive continuous business growth.
• Deliver regular product training and market updates to intermediaries, enhancing their effectiveness and product knowledge.
• Develop need-based products in collaboration with internal teams to meet the evolving needs of assigned markets and intermediaries.

Operational Support and Service Delivery

• Liaise with underwriting, claims, and other internal departments to ensure timely turnaround on requests, queries, and service issues raised by intermediaries.
• Ensure accurate and timely preparation and delivery of quotations, proposals, and tenders to clients and intermediaries.
• Negotiate and facilitate the development of contracts, including drafting and finalizing contract terms in line with CIC policies.

Market Engagement and Intelligence

• Plan and execute market activations, field visits, and targeted sales strategies to drive lead generation and brand visibility.
• Conduct consumer education and awareness campaigns within the assigned markets to increase product uptake and customer engagement.
• Continuously gather and analyze market intelligence on competitor activities, product trends, and customer preferences to inform strategic decisions.

Compliance, Reporting and Credit Control

• Ensure all intermediaries trading with CIC are fully licensed and compliant with IRA regulations and other applicable guidelines.
• Enforce credit control policies by actively managing premium collection and following up on outstanding payments.
• Prepare timely and accurate reports on new business, lost business, renewals, and pipeline opportunities for performance tracking and strategic planning.

Brand Promotion and Representation

• Promote CIC Insurance’s brand and uphold its values in all market and intermediary engagements.
• Represent CIC in industry forums, client events, and stakeholder engagements to build trust, visibility, and goodwill.

Foster Collaboration and Teamwork:

• Promote a culture of collaboration and synergy by enhancing teamwork across all departments, sales channels, and intermediary engagements.

Generic Duties:

• Carry out performance appraisal, coaching and mentoring staff;
• Resource allocation, staffing and leave approval;
• Participate in planning and budgeting for the department
• Participate in various meeting and committees.
• Any other duty as may be given by the Head of Sales

Audit, Compliance And Risk Management

• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s Degree in a related field
• Three (3) years of relevant work experience
• Diploma in Insurance is desirable

• Generate revenue from intermediary and client accounts through proactive upselling, cross-selling, and service optimization.
• Build and sustain strong, mutually beneficial relationships with agents and brokers by ensuring timely service and an exceptional customer experience.
• Source and retain profitable business, ensuring growth in both new and renewal premiums across all assigned channels.
• Recruit, train, motivate, and retain a high-performing intermediary network to drive continuous business growth.
• Deliver regular product training and market updates to intermediaries, enhancing their effectiveness and product knowledge.
• Develop need-based products in collaboration with internal teams to meet the evolving needs of assigned markets and intermediaries.
• Liaise with underwriting, claims, and other internal departments to ensure timely turnaround on requests, queries, and service issues raised by intermediaries.
• Ensure accurate and timely preparation and delivery of quotations, proposals, and tenders to clients and intermediaries.
• Negotiate and facilitate the development of contracts, including drafting and finalizing contract terms in line with CIC policies.
• Plan and execute market activations, field visits, and targeted sales strategies to drive lead generation and brand visibility.
• Conduct consumer education and awareness campaigns within the assigned markets to increase product uptake and customer engagement.
• Continuously gather and analyze market intelligence on competitor activities, product trends, and customer preferences to inform strategic decisions.
• Ensure all intermediaries trading with CIC are fully licensed and compliant with IRA regulations and other applicable guidelines.
• Enforce credit control policies by actively managing premium collection and following up on outstanding payments.
• Prepare timely and accurate reports on new business, lost business, renewals, and pipeline opportunities for performance tracking and strategic planning.
• Promote CIC Insurance’s brand and uphold its values in all market and intermediary engagements.
• Represent CIC in industry forums, client events, and stakeholder engagements to build trust, visibility, and goodwill.
• Promote a culture of collaboration and synergy by enhancing teamwork across all departments, sales channels, and intermediary engagements.
• Carry out performance appraisal, coaching and mentoring staff;
• Resource allocation, staffing and leave approval;
• Participate in planning and budgeting for the department
• Participate in various meeting and committees.
• Any other duty as may be given by the Head of Sales
• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels

• Relationship Management
• Sales
• Customer Service
• Training
• Market Analysis
• Compliance
• Credit Control
• Negotiation
• Teamwork

• Bachelor’s Degree in a related field
• Diploma in Insurance is desirable