Background

TENAKATA is a business technology platform designed to empower MSMEs in Africa, by helping them keep their financial record, attain financial literacy through business support accelerators and sharing their business transactional information to financial institutions (FIs) with the intention of the FI to extend credit to them to fuel growth in their businesses.

Responsibilities

The Relationship Officer will be responsible for recruiting, registering and supporting small businesses to consistently capture their day to day business transactions, evaluate their business performance through a Mobile App and provide the information to lenders for access to credit. In addition the officer will be responsible for proper management of outstanding debts thus minimizing credit losses and maximizing recoveries. from clients. This will be for both internally disbursed loans and externally or partner disbursed loans.

What You Will Do

• Identifying potential MSMEs businesses to be recruited by collecting their biodata and sales, expenses, inventory and cash information that can be used in vetting and selection.
• Facilitating the recruitment processes including collecting baseline data of the MSMEs on the TENAKATA mobile app.
• Conducting financial literacy trainings for recruited MSMEs.
• Identifying various business development or capacity building opportunities for the MSMEs that are supported under the program.
• Recommending the businesses that will apply for business loans from financial institution.
• Supporting the designated branch manager on the preparation of cluster success stories for documentation and review.
• Ensure targets are met in minimizing credit losses and maximizing recoveries.
• Provide timely feedback concerning customers payments behavior to management and the business strategies.
• Contacting defaulting customers either calling or visiting them with a view of negotiating a settlement.

Qualifications

• Diploma or Bachelor%u2019s degree in Finance, Statistics, Mathematics, Economics, Accounting, Banking, credit management or any other related degree.
• Credit Operations & SME evaluations experiences from a financial institution or Fintech environment.
• Professional qualifications in Credit Management (Certified Credit Professional) is an added advantage
• Minimum of 3 years%u2019 relevant experience in credit recoveries.
• Strong analytical skills, excellent communication, negotiation skills and interpersonal skills, focused, self-driven and attentive to detail.

• Recruiting, registering and supporting small businesses to consistently capture their day to day business transactions
• Evaluating their business performance through a Mobile App and provide the information to lenders for access to credit
• Proper management of outstanding debts thus minimizing credit losses and maximizing recoveries from clients
• Identifying potential MSMEs businesses to be recruited by collecting their biodata and sales, expenses, inventory and cash information that can be used in vetting and selection
• Facilitating the recruitment processes including collecting baseline data of the MSMEs on the TENAKATA mobile app
• Conducting financial literacy trainings for recruited MSMEs
• Identifying various business development or capacity building opportunities for the MSMEs that are supported under the program
• Recommending the businesses that will apply for business loans from financial institution
• Supporting the designated branch manager on the preparation of cluster success stories for documentation and review
• Ensure targets are met in minimizing credit losses and maximizing recoveries
• Provide timely feedback concerning customers payments behavior to management and the business strategies
• Contacting defaulting customers either calling or visiting them with a view of negotiating a settlement

• Strong analytical skills
• Excellent communication
• Negotiation skills
• Interpersonal skills
• Focused
• Self-driven
• Attentive to detail

• Diploma or Bachelor%u2019s degree in Finance, Statistics, Mathematics, Economics, Accounting, Banking, credit management or any other related degree
• Credit Operations & SME evaluations experiences from a financial institution or Fintech environment
• Professional qualifications in Credit Management (Certified Credit Professional) is an added advantage
• Minimum of 3 years%u2019 relevant experience in credit recoveries