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Renewals/Collections Officer

Job Type

Full Time

Qualification

Diploma

Experience

2 years

Location

Nairobi

Job Field

Finance / Accounting / Audit

To proactively remind clients of upcoming subscription renewals for their tracking devices, follow up on outstanding renewal payments, maintain accurate records, and ensure continuity of service while upholding professionalism and excellent customer relations.

Key Responsibilities:

• Contact clients to remind them of upcoming tracking service renewals.
• Follow up on unpaid renewal invoices via calls, SMS, and email.
• Provide clients with renewal quotations and payment details.
• Maintain accurate records of all client communication and commitments.
• Update daily follow-ups and payment confirmations in the system.
• Liaise with the Finance team to confirm payments and reconcile accounts.
• Escalate long-outstanding or unresponsive accounts as per company policy.
• Recommend service suspension where renewal payments remain unpaid.
• Prepare daily and monthly renewal performance reports.
• Maintain professionalism, courtesy, and client confidentiality at all times.

Minimum Qualifications & Experience:

• Diploma in Business, Finance, Accounting, or related field.
• At least 2 years’ experience in customer follow-up, renewals, credit control, or call center operations.
• Experience in subscription-based services is an added advantage.

• Contact clients to remind them of upcoming tracking service renewals.
• Follow up on unpaid renewal invoices via calls, SMS, and email.
• Provide clients with renewal quotations and payment details.
• Maintain accurate records of all client communication and commitments.
• Update daily follow-ups and payment confirmations in the system.
• Liaise with the Finance team to confirm payments and reconcile accounts.
• Escalate long-outstanding or unresponsive accounts as per company policy.
• Recommend service suspension where renewal payments remain unpaid.
• Prepare daily and monthly renewal performance reports.
• Maintain professionalism, courtesy, and client confidentiality at all times.

• Customer follow-up
• Renewals
• Credit control
• Call center operations
• Subscription-based services (advantageous)

• Diploma in Business, Finance, Accounting, or related field.
• At least 2 years’ experience in customer follow-up, renewals, credit control, or call center operations.
• Experience in subscription-based services is an added advantage.