About MGallery Hotel Collection

At MGallery, we believe in the power of each moment, from the spectacular sunrise to the stolen glances. Our hotels are more than just a collection of unique destinations—they are a tapestry of stories, culture, and local essence, woven together to create a distinct hospitality experience. Since 2008, MGallery has been dedicated to building a diverse...

Job Description

Handle inbound and outbound calls, emails, and online inquiries.

Create, modify, and cancel reservations accurately in the PMS.

Promote room types, packages, upgrades, and special offers to maximize revenue.

Upsell and cross-sell services in line with revenue strategies.

Provide accurate information about room availability, rates, facilities, and policies.

Respond promptly and professionally to guest inquiries and complaints.

Ensure a positive guest experience from first contact to confirmation.

Maintain accurate guest profiles and reservation details.

Any other duties as assigned

Qualifications

ALL about you:

Experience with OPERA property management system or similar

Relevant experience in a similar role

Experience with Groups is advantageous

Service oriented with an eye for detail

Confident & articulate communication, relationship & networking skills

Time management skills with the ability to multitask

Entrepreneurial spirit with drive, ambition & high level of energy

Passion for hospitality

Experience in the Hotel Industry

• Handle inbound and outbound calls, emails, and online inquiries.
• Create, modify, and cancel reservations accurately in the PMS.
• Promote room types, packages, upgrades, and special offers to maximize revenue.
• Upsell and cross-sell services in line with revenue strategies.
• Provide accurate information about room availability, rates, facilities, and policies.
• Respond promptly and professionally to guest inquiries and complaints.
• Ensure a positive guest experience from first contact to confirmation.
• Maintain accurate guest profiles and reservation details.
• Any other duties as assigned

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Experience with Groups is advantageous
• Service oriented with an eye for detail
• Confident & articulate communication, relationship & networking skills
• Time management skills with the ability to multitask
• Entrepreneurial spirit with drive, ambition & high level of energy
• Passion for hospitality
• Experience in the Hotel Industry

• BA/BSc/HND