Vacancy title:
Reservations Consultant

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service, Restaurant & Hospitality, Entertainment & Travel, Admin & Office]

Jobs at:
SOPA LODGES

Deadline of this Job:
Tuesday, March 24 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Monday, March 16 2026, Base Salary: Not Disclosed

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JOB DETAILS:

About Us

Sopa Lodges is a renowned hospitality group committed to providing exceptional guest experiences across its properties. We pride ourselves on our dedication to service excellence and creating memorable stays for our clients.

Role Overview

We are seeking a dynamic and customer-focused Reservations Consultant to join our team in Nairobi. The ideal candidate will be responsible for managing all aspects of the reservation process, ensuring a seamless and positive experience for our guests from initial inquiry to booking confirmation.

Key Responsibilities

• Handle incoming reservation inquiries via phone, email, and online platforms.
• Provide accurate information about room availability, rates, packages, and hotel amenities.
• Process bookings efficiently and accurately in the reservation system.
• Manage cancellations, modifications, and special requests.
• Upsell services and packages to enhance guest experience and revenue.
• Liaise with other departments to ensure guest satisfaction.
• Maintain a high level of product knowledge regarding Sopa Lodges properties and offerings.
• Assist with general administrative tasks as required.

Qualifications and Experience

• Proven experience in a reservations or customer service role, preferably within the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficiency in using reservation software and MS Office Suite.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and meet deadlines.
• A passion for customer service and a positive attitude.
• Minimum of a High School Diploma or equivalent. A diploma or degree in Hospitality Management or a related field is an advantage.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and dynamic work environment.

Work Hours: 8

Experience in Months: 24

Level of Education: high school

Job application procedure

Interested candidates are invited to submit their applications.

Please send your CV and a cover letter to:

The subject line should read: "Reservations Consultant Application - [Your Name]"

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