Background

We are hiring on behalf of our client, one of the leading restaurant brands in Nairobi with multiple branches, for an experienced and highly organized Restaurant Manager.

The ideal candidate should possess strong leadership, operational management, and customer service skills with the ability to oversee restaurant operations, drive team performance, and maintain high service standards within a busy restaurant environment.

Key Responsibilities

• Oversee daily restaurant operations across assigned branch/shift
• Ensure high standards of customer service and guest satisfaction
• Supervise and coordinate restaurant staff and departmental activities
• Monitor sales performance, costs, and operational efficiency
• Manage staff scheduling, discipline, and performance
• Ensure compliance with hygiene, food safety, and operational procedures
• Handle customer feedback and resolve complaints professionally
• Monitor stock control, inventory usage, and wastage management
• Prepare operational and performance reports for management
• Support business growth and branch performance initiatives

Requirements & Qualifications

• Bachelor’s Degree in Hospitality Management, Business Management, or related field
• Minimum 5 years of continuous experience in a busy restaurant environment
• Proven experience in restaurant operations and team management
• Strong leadership and communication skills
• Excellent customer service and problem-solving abilities
• Ability to work under pressure and manage multiple operational demands
• Knowledge of hospitality standards and food safety regulations

Key Competencies

• Restaurant operations management
• Leadership & team supervision
• Customer relationship management
• Cost control & inventory management
• Problem-solving & decision-making
• Communication & reporting skills

• Oversee daily restaurant operations across assigned branch/shift
• Ensure high standards of customer service and guest satisfaction
• Supervise and coordinate restaurant staff and departmental activities
• Monitor sales performance, costs, and operational efficiency
• Manage staff scheduling, discipline, and performance
• Ensure compliance with hygiene, food safety, and operational procedures
• Handle customer feedback and resolve complaints professionally
• Monitor stock control, inventory usage, and wastage management
• Prepare operational and performance reports for management
• Support business growth and branch performance initiatives

• Strong leadership and communication skills
• Excellent customer service and problem-solving abilities
• Ability to work under pressure and manage multiple operational demands
• Knowledge of hospitality standards and food safety regulations
• Restaurant operations management
• Leadership & team supervision
• Customer relationship management
• Cost control & inventory management
• Problem-solving & decision-making
• Communication & reporting skills

• Bachelor’s Degree in Hospitality Management, Business Management, or related field
• Minimum 5 years of continuous experience in a busy restaurant environment
• Proven experience in restaurant operations and team management