Background

We are hiring on behalf of our client, a leading restaurant chain in Nairobi, for a Restaurant Supervisor (Shift Leader).

The ideal candidate should be experienced in supervising restaurant operations during assigned shifts while ensuring smooth workflow, excellent customer service, and proper staff coordination within a fast-paced restaurant environment.

Key Responsibilities

• Supervise restaurant staff during assigned shifts
• Ensure smooth daily restaurant operations and service delivery
• Monitor staff attendance, grooming, and performance
• Support customer service and resolve customer concerns promptly
• Ensure compliance with hygiene and operational standards
• Coordinate food service and communication between departments
• Assist in stock monitoring and operational reporting
• Support implementation of company procedures and service standards
• Train and guide junior staff where necessary

Requirements & Qualifications

• Diploma in Hospitality Management or related field
• Minimum 3 years’ experience in a similar supervisory role within a busy restaurant
• Strong leadership and interpersonal skills
• Good communication and customer service skills
• Ability to work under pressure and manage shift operations effectively
• Strong organizational and problem-solving skills

Key Competencies

• Shift supervision & coordination
• Team leadership
• Customer service management
• Communication & interpersonal skills
• Operational efficiency
• Problem-solving & decision-making

• Supervise restaurant staff during assigned shifts
• Ensure smooth daily restaurant operations and service delivery
• Monitor staff attendance, grooming, and performance
• Support customer service and resolve customer concerns promptly
• Ensure compliance with hygiene and operational standards
• Coordinate food service and communication between departments
• Assist in stock monitoring and operational reporting
• Support implementation of company procedures and service standards
• Train and guide junior staff where necessary

• Strong leadership and interpersonal skills
• Good communication and customer service skills
• Ability to work under pressure and manage shift operations effectively
• Strong organizational and problem-solving skills
• Shift supervision & coordination
• Team leadership
• Customer service management
• Communication & interpersonal skills
• Operational efficiency
• Problem-solving & decision-making

• Diploma in Hospitality Management or related field
• Minimum 3 years’ experience in a similar supervisory role within a busy restaurant