Company Overview

A warm and inviting space filled with fresh cut flowers, an overflowing bookcase, freshly baked breads & patisserie, the heartwarming scent of fresh coffee and relaxing music set within some of Nairobi’s most dynamic malls; Artcaffé is a haven from hectic city life. We give our customers a place to rest and relax over great food and drinks made by our passionate team of chefs, baristas and mixologists, to ensure each visit is a memorable experience.

Who we are looking for:

You are a proactive, personable, and natural leader with a strong background in hospitality. You thrive under pressure, inspire your team to excel, and are committed to creating memorable moments for every guest.

Key Responsibilities

• Lead and mentor a team of service staff, ensuring top-notch training, scheduling, and performance management.
• Oversee daily restaurant operations, maintaining seamless service and upholding Artcaffe's high standards.
• Foster a warm, welcoming atmosphere by engaging with guests and resolving concerns professionally.
• Collaborate with the kitchen and management teams to ensure smooth coordination and exceptional dining experiences.
• Assist in inventory management, stock control, and procurement to optimize efficiency.
• Ensure strict compliance with health, safety, and hygiene regulations.
• Support the Restaurant Manager in implementing strategies to drive sales and enhance guest satisfaction.

Qualifications:

• Diploma or degree in Hospitality Management or a related field (preferred).
• At least 2-3 years of supervisory experience in a restaurant, café, or hotel environment.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Excellent communication and problem-solving abilities.
• Familiarity with POS/ERP systems (e.g., Micros) is a plus.
• Flexibility to work shifts, including weekends and holidays.

• Lead and mentor a team of service staff, ensuring top-notch training, scheduling, and performance management.
• Oversee daily restaurant operations, maintaining seamless service and upholding Artcaffe's high standards.
• Foster a warm, welcoming atmosphere by engaging with guests and resolving concerns professionally.
• Collaborate with the kitchen and management teams to ensure smooth coordination and exceptional dining experiences.
• Assist in inventory management, stock control, and procurement to optimize efficiency.
• Ensure strict compliance with health, safety, and hygiene regulations.
• Support the Restaurant Manager in implementing strategies to drive sales and enhance guest satisfaction.

• Strong leadership skills
• Excellent communication abilities
• Problem-solving abilities
• Familiarity with POS/ERP systems (e.g., Micros) is a plus

• Diploma or degree in Hospitality Management or a related field (preferred).
• At least 2-3 years of supervisory experience in a restaurant, café, or hotel environment.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Excellent communication and problem-solving abilities.
• Familiarity with POS/ERP systems (e.g., Micros) is a plus.
• Flexibility to work shifts, including weekends and holidays.