Background

Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...

Role Objective

The Retail Operations Manager will oversee the supermarket to ensure smooth daily operations, meet sales targets, and maintain high standards of customer service. The role involves guiding the team, managing resources efficiently, and supporting continuous improvement across the store.

Core Duties and Responsibilities

• Oversee all retail operations to ensure smooth and efficient store performance.
• Develop and execute strategies aimed at achieving the retail chain’s targets.
• Manage stock turnover while ensuring adherence to FIFO principles and addressing low stock levels.
• Identify slow-moving and obsolete stock, and take appropriate action.
• Handle procurement processes, ensuring high-quality goods are sourced transparently and ethically.
• Supervise the retail team by addressing staff concerns, managing leave, and providing guidance and support.
• Ensure the safety and security of the store, staff, and merchandise.
• Participate in periodic stock-taking exercises (monthly, quarterly, and annually) and address any variances.
• Maintain accurate, up-to-date, and comprehensive records of store operations.
• Analyze category and brand performance on a weekly and monthly basis.
• Monitor industry trends, emerging technologies, and best practices in marketing and advertising.
• Manage vendors, budgets, and resources to ensure efficiency in operations.
• Drive brand visibility and awareness initiatives to support store objectives.
• Prepare and oversee monthly, quarterly, and annual store budgets.
• Study consumer behavior and understand customer preferences to improve service delivery.
• Receive and organize goods according to the recommended store layout while updating all stock movements in the system.
• Ensure full compliance with regulations, licenses, and operational standards at all times.

Job Specifications and Qualifications

• Degree in Business Administration or a related field.
• Minimum of 3 years’ experience in retail management.
• Proven experience in procurement processes with a strong focus on ethics and transparency.
• Familiarity with the SAGE system or similar software will be an added advantage.

Key Competencies

• Knowledge of effective merchandise display standards
• Strong analytical and numerical skills
• Excellent leadership and team management abilities
• Good report writing skills
• Strong communication skills
• Agility and adaptability in a fast-paced environment
• Results-oriented mindset
• High level of integrity

• Oversee all retail operations to ensure smooth and efficient store performance.
• Develop and execute strategies aimed at achieving the retail chain’s targets.
• Manage stock turnover while ensuring adherence to FIFO principles and addressing low stock levels.
• Identify slow-moving and obsolete stock, and take appropriate action.
• Handle procurement processes, ensuring high-quality goods are sourced transparently and ethically.
• Supervise the retail team by addressing staff concerns, managing leave, and providing guidance and support.
• Ensure the safety and security of the store, staff, and merchandise.
• Participate in periodic stock-taking exercises (monthly, quarterly, and annually) and address any variances.
• Maintain accurate, up-to-date, and comprehensive records of store operations.
• Analyze category and brand performance on a weekly and monthly basis.
• Monitor industry trends, emerging technologies, and best practices in marketing and advertising.
• Manage vendors, budgets, and resources to ensure efficiency in operations.
• Drive brand visibility and awareness initiatives to support store objectives.
• Prepare and oversee monthly, quarterly, and annual store budgets.
• Study consumer behavior and understand customer preferences to improve service delivery.
• Receive and organize goods according to the recommended store layout while updating all stock movements in the system.
• Ensure full compliance with regulations, licenses, and operational standards at all times.

• Knowledge of effective merchandise display standards
• Strong analytical and numerical skills
• Excellent leadership and team management abilities
• Good report writing skills
• Strong communication skills
• Agility and adaptability in a fast-paced environment
• Results-oriented mindset
• High level of integrity

• Degree in Business Administration or a related field.
• Minimum of 3 years’ experience in retail management.
• Proven experience in procurement processes with a strong focus on ethics and transparency.
• Familiarity with the SAGE system or similar software will be an added advantage.