BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele.

Retail Sales Trainee

Job Purpose:

The role’s purpose is for the successful candidate to be developed into a Business Resource that shall be able to execute Retail business for the branch through customer acquisition and retention in line with the Bank’s Strategy.

Key Responsibilities:

Financial Management

• Manage a portfolio of retail customers, focusing on increasing product penetration, profitability and customer satisfaction.
• Develop new relationships with retail clients with an aim of increasing the number of Retail accounts, attaining good quality asset and liabilities book for the branch in line with the set budgets.
• Participate in marketing activities within the business area in order to maximize an appropriate growth in business.
• Continuously mine data base shared by the line manager of target markets in the area guided by the market demographics/sectors.

Customer Service

• Ensure timely and accurate processing of customer requests and loan applications as per laid down SLAs and documented procedures.

Internal processes

• Complete all the documents relating to the loan application and prepare the proposal for credit analysis and approval as per bank’s credit policy.

Learning and growth

• Product / Service Knowledge on bank Products (Avg. Score for Product Knowledge Test).
• Enhanced cross selling skills to improve the client’s product equipment rate.

Qualifications

• University Degree preferably from a recognized institution by Commission for University Education.

• Manage a portfolio of retail customers, focusing on increasing product penetration, profitability and customer satisfaction.
• Develop new relationships with retail clients with an aim of increasing the number of Retail accounts, attaining good quality asset and liabilities book for the branch in line with the set budgets.
• Participate in marketing activities within the business area in order to maximize an appropriate growth in business.
• Continuously mine data base shared by the line manager of target markets in the area guided by the market demographics/sectors.
• Ensure timely and accurate processing of customer requests and loan applications as per laid down SLAs and documented procedures.
• Complete all the documents relating to the loan application and prepare the proposal for credit analysis and approval as per bank’s credit policy.
• Product / Service Knowledge on bank Products (Avg. Score for Product Knowledge Test).
• Enhanced cross selling skills to improve the client’s product equipment rate.

• Cross selling skills

• University Degree preferably from a recognized institution by Commission for University Education.