JOB PURPOSE

The Revenue Officer will be responsible for the smooth operation of the dental reception area and any other cash point assigned to by the Chief Revenue Officer.

MAIN DUTIES AND RESPONSIBILITIES

• Answer all incoming calls, schedule appointments, and follow up on appointments.
• Is responsible for the dental reception area and ensures the patients receive the recommended and approved dental care and personal attention in a timely professional manner.
• Ensure that all appropriate documents are completed prior and after the client has received the services.
• Manage and maintain recall system, including ensuring pending appointments are confirmed, recalling dormant accounts, and completing chart audit files on all clients.
• Determine and confirm insurance coverage, assist clients on filling the requisite insurance forms, bill the patient, and ensure all preauthorization forms are filled and uploaded on the appropriate portal/system.
• Generate reports as may be required.
• Perform clerical duties including creating files, doing minutes as may be delegated, correspondence, and any other duty as may be delegated.

MINIMUM REQUIREMENTS/ QUALIFICATIONS

• Diploma in Business Administration or any other business related
• Certificate in basic computer studies.
• Training on Hospital insurance packages will be an added advantage.
• At least 1 year as a receptionist/front office administrator.

KEY JOB REQUIREMENTS

• Honesty, transparency, and integrity
• Excellent customer service skills.
• Effective communication skills - listening, oral and written.
• Good interpersonal skills and a team player.
• Ability to work under pressure with minimum supervision.
• Analytical and decision-making skills.
• Report writing and presentation skills.
• Desire for personal development, improvement, and learning.

• Answer all incoming calls, schedule appointments, and follow up on appointments.
• Is responsible for the dental reception area and ensures the patients receive the recommended and approved dental care and personal attention in a timely professional manner.
• Ensure that all appropriate documents are completed prior and after the client has received the services.
• Manage and maintain recall system, including ensuring pending appointments are confirmed, recalling dormant accounts, and completing chart audit files on all clients.
• Determine and confirm insurance coverage, assist clients on filling the requisite insurance forms, bill the patient, and ensure all preauthorization forms are filled and uploaded on the appropriate portal/system.
• Generate reports as may be required.
• Perform clerical duties including creating files, doing minutes as may be delegated, correspondence, and any other duty as may be delegated.

• Honesty, transparency, and integrity
• Excellent customer service skills.
• Effective communication skills - listening, oral and written.
• Good interpersonal skills and a team player.
• Ability to work under pressure with minimum supervision.
• Analytical and decision-making skills.
• Report writing and presentation skills.
• Desire for personal development, improvement, and learning.

• Diploma in Business Administration or any other business related
• Certificate in basic computer studies.
• Training on Hospital insurance packages will be an added advantage.
• At least 1 year as a receptionist/front office administrator.