OVERALL RESPONSIBILITY

To generate and ensure collection of revenue

OBJECTIVES

• Timely collection of revenue
• Timely availability of accurate revenue information
• Safe custody of accountable documents

DUTIES AND RESPONSIBILITIES

• Supervising and coordinating accurate and timely meter reading by billing and revenue staff.
• Overseeing daily revenue collection, banking, reconciliation, and proper recording in the revenue analysis registers.
• Monitoring and ensuring achievement of approved budgeted revenue collection targets.
• Supervising timely billing, printing, and distribution of customer bills in accordance with Company procedures.
• Coordinating and supervising timely disconnecting and reconnection of services as per Company policy.
• Ensuring accuracy, integrity, and proper maintenance of customer meters through regular inspections and audits.
• Coordinating investigations of abnormal high or low consumption cases and recommending corrective action.
• Ensuring safe custody, accountability, and control of all revenue-related and accountable documents.
• Preparing, reviewing, and submitting timely and accurate supervisory revenue reports to management.
• Identifying inactive or illegal connections and coordinating their reactivation or regularization.
• Supervising and ensuring timely resolution of customer billing disputes and complaints.
• Participating in the preparation of departmental budgets, revenue forecasts, and performance reports.
• Supervising, mentoring, and evaluating staff under his/her responsibility to enhance performance and compliance.
• Performing any other duties as may be assigned by the Commercial Manager from time to time.

EDUCATION AND SPECIFICATION

• Diploma in any business related field from a reputable institution
• Computer literate
• At least 5 years of proven experience in revenue mobilization

• Supervising and coordinating accurate and timely meter reading by billing and revenue staff.
• Overseeing daily revenue collection, banking, reconciliation, and proper recording in the revenue analysis registers.
• Monitoring and ensuring achievement of approved budgeted revenue collection targets.
• Supervising timely billing, printing, and distribution of customer bills in accordance with Company procedures.
• Coordinating and supervising timely disconnecting and reconnection of services as per Company policy.
• Ensuring accuracy, integrity, and proper maintenance of customer meters through regular inspections and audits.
• Coordinating investigations of abnormal high or low consumption cases and recommending corrective action.
• Ensuring safe custody, accountability, and control of all revenue-related and accountable documents.
• Preparing, reviewing, and submitting timely and accurate supervisory revenue reports to management.
• Identifying inactive or illegal connections and coordinating their reactivation or regularization.
• Supervising and ensuring timely resolution of customer billing disputes and complaints.
• Participating in the preparation of departmental budgets, revenue forecasts, and performance reports.
• Supervising, mentoring, and evaluating staff under his/her responsibility to enhance performance and compliance.
• Performing any other duties as may be assigned by the Commercial Manager from time to time.
• Participating in the day today administrative and operational functions of the Department
• Receive, analyze and follow up on employee grievances and complaints to ensure resolution as per the Human Resource Policy.
• Provide secretarial duties to various committees.
• Coordinate and conduct orientation and induction of internship/attachment programs as per the policies and procedures upon reporting.
• Administer staff separation schemes.
• Prepare and recommend disciplinary matters for the management of personnel through disciplinary committee for purposes of enhancing disciplinary control in the company.
• Verify and maintain human resource data and records to ensure safety, confidentiality and future reference.
• Monitor human resource metrics (turnover rates and cost per hire) to help make better hiring decisions.
• Mediate in the disciplinary procedure as an alternative disciplinary intervention to resolve, reduce or eliminate workplace disputes as outlined in the guidelines for mediation, conciliation and negotiation and in compliance with the prevailing labour laws and regulations.
• Prepare performance appraisal report to inform various human resource decisions in the Company.
• Manage, listen and endeavor to resolve grievances and complaints from staff to facilitate a peaceful and conducive working environment.
• Participate in the development and preparation of the departments work plan, budget, quarterly and annual reports to ensure smooth running operations in the company.
• Develop orientation programmes and oversees staff induction to ensure smooth transitioning and onboarding of new recruits; and
• Promotes a conducive working environment for staff

• Computer literate
• Proficient in computer applications.

• Diploma in any business related field from a reputable institution
• Bachelor’s Degree in any of the following disciplines: Human Resource Management, Industrial Relations, Social Sciences or equivalent qualification from a recognized Institution.
• Higher Diploma in Human Resource Management from a recognized institution;
• Membership to IHRM or a relevant and recognized institution and in good standing;