Background

Mini Group is a dynamic, multi-industry conglomerate with a strong presence across East Africa. We specialize in diverse sectors including baking, real estate, construction, telecommunications, energy, auto spares, hospitality, manufacturing, trading, and microfinance.

Position Summary

Reporting to the Head of Finance and Administration, the Rider will be responsible for ensuring timely deliveries and collections, maintaining assigned motorbike cleanliness and roadworthiness, observing traffic and safety regulations, and providing professional customer service during all assignments. The role requires a punctual, responsible, and organized individual with good knowledge of local routes, basic motorbike maintenance, and strong communication skills.

Key Duties & Responsibilities

Delivery & Collection

Ensure timely delivery of packages and documents to designated destinations while adhering to approved routes and schedules. Collect returns, packages, documents, or other assigned items from clients and relevant offices as required.

Customer Service

Provide friendly, professional, and efficient service when interacting with customers, staff, and external contacts. Maintain a positive attitude and support smooth resolution of any delivery-related issues or concerns.

Motorbike Maintenance

Inspect the motorcycle before and after each shift to ensure it is in good working condition. Report mechanical issues, defects, or accidents immediately to the supervisor. Maintain cleanliness and proper functioning of the assigned motorcycle.

Documentation & Reporting

Accurately complete delivery forms, receipts, and any related paperwork. Ensure all deliveries and collections are properly documented and records are maintained.

Time Management

Plan daily routes effectively to ensure timely completion of assigned duties. Manage time efficiently to complete deliveries and errands within designated timelines.

Compliance

Adhere to traffic laws, safety protocols, and company policies relating to deliveries, vehicle use, and road safety.

Key Deliverables

Timely completion of assigned deliveries and collections. Accurate delivery documentation and record keeping. High customer satisfaction. Reduced delivery errors and customer complaints. Proper maintenance and cleanliness of the assigned motorcycle. Safe riding and reduced accident or safety incidents. Efficient route planning and fuel usage.

Qualifications & Experience

Valid driving/riding license. Good knowledge of local routes and traffic conditions. Basic knowledge of vehicle or motorbike maintenance and troubleshooting. Prior experience in delivery, messenger, dispatch, or rider duties will be an added advantage.

Key Skills & Competencies

Good written and verbal communication skills. Strong customer service and interpersonal skills. Strong organizational and multitasking abilities. Attention to detail and ability to follow instructions. Ability to work independently and as part of a team. Ability to work under pressure and meet timelines. Reliable, responsible, and punctual. Positive attitude and professional conduct.

• Ensure timely delivery of packages and documents to designated destinations while adhering to approved routes and schedules.
• Collect returns, packages, documents, or other assigned items from clients and relevant offices as required.
• Provide friendly, professional, and efficient service when interacting with customers, staff, and external contacts.
• Maintain a positive attitude and support smooth resolution of any delivery-related issues or concerns.
• Inspect the motorcycle before and after each shift to ensure it is in good working condition.
• Report mechanical issues, defects, or accidents immediately to the supervisor.
• Maintain cleanliness and proper functioning of the assigned motorcycle.
• Accurately complete delivery forms, receipts, and any related paperwork.
• Ensure all deliveries and collections are properly documented and records are maintained.
• Plan daily routes effectively to ensure timely completion of assigned duties.
• Manage time efficiently to complete deliveries and errands within designated timelines.
• Adhere to traffic laws, safety protocols, and company policies relating to deliveries, vehicle use, and road safety.

• Good written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and ability to follow instructions.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet timelines.
• Reliable, responsible, and punctual.
• Positive attitude and professional conduct.

• Valid driving/riding license.
• Good knowledge of local routes and traffic conditions.
• Basic knowledge of vehicle or motorbike maintenance and troubleshooting.
• Prior experience in delivery, messenger, dispatch, or rider duties will be an added advantage.