Background information about the job or company (e.g., role context, company overview)

Zamara is a financial services firm that primarily offers Actuarial Services, Pensions Administration and Consulting and Insurance Brokerage Services. Zamara has been in the Kenyan Market for over 23 years, initially operating as Hymans Robertson and more recently as Alexander Forbes. Working at Zamara offers our people the opportunity to work for a Truly Pan-African Financial Services firm.

Responsibilities or duties

KEY ROLES & RESPONSIBILITIES

In more detail, the areas of responsibility include:

• Customer Service: Act as the primary point of contact, advising clients on procedures and providing updates in a professional and timely manner.
• Claims Processing: Registration, documentation, and analyse claims, including reviewing police reports and follow-up of general insurance claims (motor, property, liability, etc.).
• Liability Assessment: Determine if claims are valid based on policy terms and conditions. Guide the client accordingly and follow through with insurers.
• Settlement & Negotiation: Negotiate with insurers and other service providers (adjusters, investigators) to ensure fair and prompt settlement.
• Ensuring prompt payment for all documented claims.
• Assist in preparing claims reports and maintain the necessary registers.

Other Duties

• Support compliance with internal procedures, insurer requirements, and regulatory guidelines.
• Perform general administrative duties related to the claims function.
• Help identify patterns in claim types, frequency and severity to support risk management for our clients
• Stay updated on industry regulations and legal precedents that could impact claim outcomes

Qualifications or requirements (e.g., education, skills)

EXPERIENCE & PERSONAL QUALITIES

The following experience is preferred:

• Bachelor’s degree in Business, Finance, Insurance, or related field.
• Diploma in insurance is an added advantage
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Strong organizational and documentation skills.
• Good verbal and written communication skills.
• High level of integrity, professionalism, and confidentiality.
• Willingness to learn and ability to work in a team environment.

Experience needed

• 1 – 3 Years work related experience

• Customer Service: Act as the primary point of contact, advising clients on procedures and providing updates in a professional and timely manner.
• Claims Processing: Registration, documentation, and analyse claims, including reviewing police reports and follow-up of general insurance claims (motor, property, liability, etc.).
• Liability Assessment: Determine if claims are valid based on policy terms and conditions. Guide the client accordingly and follow through with insurers.
• Settlement & Negotiation: Negotiate with insurers and other service providers (adjusters, investigators) to ensure fair and prompt settlement.
• Ensuring prompt payment for all documented claims.
• Assist in preparing claims reports and maintain the necessary registers.
• Support compliance with internal procedures, insurer requirements, and regulatory guidelines.
• Perform general administrative duties related to the claims function.
• Help identify patterns in claim types, frequency and severity to support risk management for our clients
• Stay updated on industry regulations and legal precedents that could impact claim outcomes

• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Strong organizational and documentation skills.
• Good verbal and written communication skills.
• High level of integrity, professionalism, and confidentiality.
• Willingness to learn and ability to work in a team environment.

• Bachelor’s degree in Business, Finance, Insurance, or related field.
• Diploma in insurance is an added advantage