Pesapal provides a simple, safe and secure way for individuals and businesses to make and accept payments in Africa. Pesapal payments work on the internet and directly on the handset.

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Risk Executive

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

4 years

Location

Nairobi

Job Field

Finance / Accounting / Audit

Key Responsibilities:

Operational Risk Support

Monitor fraud check ensuring timely responses and follow-ups on outstanding queries.

Review new merchant settlement requests, focusing on party information accuracy, completeness, and identification of potential risk issues.

Monitor new client/matter onboarding and change requests to ensure all business intake forms progress in a timely manner.

Upload and maintain critical documentation in the conflicts and risk databases.

Transaction Review & Fraud Analysis

Review and process fraud filter alerts, escalate issues appropriately, and notify relevant stakeholders of suspicious or fraudulent activity.

Perform daily review, investigation, and disposition of flagged transactions.

Initiate effective communication with customers, cardholders, and financial institutions to verify information and manage chargebacks.

Process and document chargebacks daily in line with established procedures.

Identify, document, and communicate emerging fraud trends, suspicious transaction characteristics, and patterns.

Collaborate closely with Customer Service teams to resolve customer inquiries related to investigations.

Reporting

Prepare and submit reports on high-risk and potentially fraudulent accounts and transactions.

Recommend new fraud rules and rule updates to mitigate emerging risks.

Prepare periodic chargeback analysis and fraud trend reports to support decision-making

Qualifications:

Bachelor's degree in finance, Accounting, Business, Economics, Risk Management, or a related field.

4 years’ experience in risk management, fraud monitoring, transaction monitoring, or operational risk (preferably in fintech, banking, payments, or financial services).

Practical experience handling fraud alerts, chargebacks, and transaction investigations.

Excellent written and verbal communication skills, with a talent for storytelling.

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Check how your CV aligns with this job

• Monitor fraud check ensuring timely responses and follow-ups on outstanding queries.
• Review new merchant settlement requests, focusing on party information accuracy, completeness, and identification of potential risk issues.
• Monitor new client/matter onboarding and change requests to ensure all business intake forms progress in a timely manner.
• Upload and maintain critical documentation in the conflicts and risk databases.
• Review and process fraud filter alerts, escalate issues appropriately, and notify relevant stakeholders of suspicious or fraudulent activity.
• Perform daily review, investigation, and disposition of flagged transactions.
• Initiate effective communication with customers, cardholders, and financial institutions to verify information and manage chargebacks.
• Process and document chargebacks daily in line with established procedures.
• Identify, document, and communicate emerging fraud trends, suspicious transaction characteristics, and patterns.
• Collaborate closely with Customer Service teams to resolve customer inquiries related to investigations.
• Prepare and submit reports on high-risk and potentially fraudulent accounts and transactions.
• Recommend new fraud rules and rule updates to mitigate emerging risks.
• Prepare periodic chargeback analysis and fraud trend reports to support decision-making

• Excellent written and verbal communication skills
• Talent for storytelling

• Bachelor's degree in finance, Accounting, Business, Economics, Risk Management, or a related field.
• 4 years’ experience in risk management, fraud monitoring, transaction monitoring, or operational risk (preferably in fintech, banking, payments, or financial services).
• Practical experience handling fraud alerts, chargebacks, and transaction investigations.