Job Summary:

We are seeking an experienced and motivated SACCO Supervisor to oversee daily operations, ensure compliance with financial regulations, and enhance member satisfaction. The ideal candidate will have strong leadership skills, a solid understanding of cooperative principles, and experience in financial services supervision.

Key Responsibilities:

Operational Management:

• Oversee day-to-day SACCO operations, including member transactions, loan processing, and account management.
• Ensure efficient and accurate handling of cash, deposits, withdrawals, and member records.
• Monitor transaction reports and reconcile discrepancies in a timely manner.

Member Services & Engagement:

• Provide excellent customer service to SACCO members, addressing inquiries and resolving issues.
• Educate members on SACCO products, services, and benefits.
• Assist in member recruitment, onboarding, and retention initiatives.

Compliance & Risk Management:

• Ensure compliance with SACCO bylaws, financial regulations, and internal policies.
• Conduct regular audits and reviews of financial records and member accounts.
• Implement and monitor internal controls to prevent fraud and financial mismanagement.

Team Supervision & Training:

• Supervise and mentor SACCO staff, including tellers, loan officers, and support personnel.
• Schedule staff shifts and assign duties to ensure smooth operations.
• Conduct training sessions on policies, procedures, and customer service standards.

Reporting & Documentation:

• Prepare and submit daily, weekly, and monthly operational reports to management.
• Maintain accurate records of transactions, member data, and staff performance.
• Assist in the preparation of annual financial statements and regulatory filings.

Loan Administration:

• Review loan applications and assess member eligibility based on SACCO lending policies.
• Monitor loan portfolios and follow up on repayments and arrears.
• Coordinate with the credit committee on loan approvals and disbursements.

Qualifications & Experience:

Education:

• Bachelor’s degree in Finance, Business Administration, Accounting, Cooperative Management, or a related field.
• Professional certification in Cooperative Management, Accounting, or Microfinance is an advantage.

Experience:

• At least 3–5 years of experience in a SACCO, microfinance institution, or banking environment, with at least 2 years in a supervisory role.
• Proven experience in member services, loan administration, and financial operations.

Skills & Competencies:

• Strong knowledge of SACCO operations, financial products, and regulatory requirements.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in accounting software and MS Office (Excel, Word).
• High level of integrity, attention to detail, and problem-solving ability.
• Ability to work under pressure and meet deadlines.

• Oversee day-to-day SACCO operations, including member transactions, loan processing, and account management.
• Ensure efficient and accurate handling of cash, deposits, withdrawals, and member records.
• Monitor transaction reports and reconcile discrepancies in a timely manner.
• Provide excellent customer service to SACCO members, addressing inquiries and resolving issues.
• Educate members on SACCO products, services, and benefits.
• Assist in member recruitment, onboarding, and retention initiatives.
• Ensure compliance with SACCO bylaws, financial regulations, and internal policies.
• Conduct regular audits and reviews of financial records and member accounts.
• Implement and monitor internal controls to prevent fraud and financial mismanagement.
• Supervise and mentor SACCO staff, including tellers, loan officers, and support personnel.
• Schedule staff shifts and assign duties to ensure smooth operations.
• Conduct training sessions on policies, procedures, and customer service standards.
• Prepare and submit daily, weekly, and monthly operational reports to management.
• Maintain accurate records of transactions, member data, and staff performance.
• Assist in the preparation of annual financial statements and regulatory filings.
• Review loan applications and assess member eligibility based on SACCO lending policies.
• Monitor loan portfolios and follow up on repayments and arrears.
• Coordinate with the credit committee on loan approvals and disbursements.

• Strong knowledge of SACCO operations, financial products, and regulatory requirements.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in accounting software and MS Office (Excel, Word).
• High level of integrity, attention to detail, and problem-solving ability.
• Ability to work under pressure and meet deadlines.

• Bachelor’s degree in Finance, Business Administration, Accounting, Cooperative Management, or a related field.
• Professional certification in Cooperative Management, Accounting, or Microfinance is an advantage.
• At least 3–5 years of experience in a SACCO, microfinance institution, or banking environment, with at least 2 years in a supervisory role.
• Proven experience in member services, loan administration, and financial operations.