Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

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SAHL Banking Cluster Manager - Nyanza

KEY RESPONSIBILITIES:

Sahl Banking Business Strategy & Development

• Work with assigned cluster of branches to identify and pursue business development opportunities in line with Islamic banking principles and market potential.
• Monitor and analyze product performance metrics across branches and recommend improvement actions.
• Partner with Business Functions within the assigned cluster to provide excellent customer relationship management to Sahl Banking customers.

Operational Support & Service Excellence

• Provide operational & compliance guidance and support to branch staff on Sahl banking procedures, policies, and systems.
• Coordinate with the Sahl Product Support Manager to resolve product or system issues affecting branch operations.
• Facilitate feedback from branches and customers to improve Sahl products and service delivery.
• Implement appropriate relationship and customers management tools across the cluster.

Shariah Compliance & Governance

• Work closely with branch teams and Shariah Compliance to maintain adherence to approved Sahl product structures.
• Support internal reviews and audits by providing operational and compliance information as required.

Training, Awareness & Staff Development

• Build capacity and awareness of Islamic banking principles, processes, and product knowledge among branch staff.
• Conduct training and refresher sessions to strengthen staff competence in offering Sahl products and services.
• Promote a culture of ethical and Shariah-compliant banking across the cluster.

Stakeholder Engagement & Coordination

• Collaborate with Operations, IT, Risk, and Customer Experience teams to ensure seamless product support and issue resolution.
• Support marketing and community outreach programs to promote Sahl banking awareness and growth.

Reporting & Performance Tracking

• Prepare and submit cluster performance reports, highlighting achievements, challenges, and recommendations.
• Track and report customer feedback, operational risks, and compliance matters to the Sahl Product Support Manager.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education

• Bachelors Degree
• University degree

Professional Qualifications

• Islamic Banking Certification
• Masters Degree
• Any Business related

Experience

Total Minimum Experience Required

• 5

Detail

• Minimum No of Years
• Need Type[2]
• Islamic Banking
• 5
• RQ
• Relationship & Portfolio Management
• 3
• RQ
• Sales Management
• 3
• RQ
• Stakeholder Management
• 2
• RQ
• Credit Operations
• 3
• DE
• Banking operations
• 2
• DE
• People Management
• 1
• RQ

• Work with assigned cluster of branches to identify and pursue business development opportunities in line with Islamic banking principles and market potential.
• Monitor and analyze product performance metrics across branches and recommend improvement actions.
• Partner with Business Functions within the assigned cluster to provide excellent customer relationship management to Sahl Banking customers.
• Provide operational & compliance guidance and support to branch staff on Sahl banking procedures, policies, and systems.
• Coordinate with the Sahl Product Support Manager to resolve product or system issues affecting branch operations.
• Facilitate feedback from branches and customers to improve Sahl products and service delivery.
• Implement appropriate relationship and customers management tools across the cluster.
• Work closely with branch teams and Shariah Compliance to maintain adherence to approved Sahl product structures.
• Support internal reviews and audits by providing operational and compliance information as required.
• Build capacity and awareness of Islamic banking principles, processes, and product knowledge among branch staff.
• Conduct training and refresher sessions to strengthen staff competence in offering Sahl products and services.
• Promote a culture of ethical and Shariah-compliant banking across the cluster.
• Collaborate with Operations, IT, Risk, and Customer Experience teams to ensure seamless product support and issue resolution.
• Support marketing and community outreach programs to promote Sahl banking awareness and growth.
• Prepare and submit cluster performance reports, highlighting achievements, challenges, and recommendations.
• Track and report customer feedback, operational risks, and compliance matters to the Sahl Product Support Manager.

• Islamic Banking
• Relationship & Portfolio Management
• Sales Management
• Stakeholder Management
• Credit Operations
• Banking operations
• People Management

• Bachelors Degree
• University degree
• Islamic Banking Certification
• Masters Degree
• Any Business related