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Vacancy title:
SD-WAN NOC Engineer – L1
[Type: FULL_TIME, Industry: Professional Services, Category: Computer & IT, Science & Engineering]
Jobs at:
Zaneta Techbiz Limited
Deadline of this Job:
Monday, September 28 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Thursday, September 24 2026, Base Salary: Not Disclosed
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JOB DETAILS:
About the Role
We are looking for an SD-WAN NOC Engineer to monitor and support multivendor SD-WAN environments, perform first-level troubleshooting, and coordinate incident resolution while maintaining network availability and customer SLAs.
Key Responsibilities
- Monitor SD-WAN devices, WAN links, tunnels, alarms and network performance.
- Troubleshoot connectivity, packet loss, latency, routing and device issues.
- Log, prioritize and track incidents within agreed SLAs.
- Collect diagnostic information and escalate issues to L2 teams.
- Coordinate with ISPs, field engineers and customer teams for service restoration.
- Support device onboarding, replacements, post-change validation and shift handovers.
- Maintain incident updates, reports and troubleshooting documentation.
Required Skills
- Cisco Catalyst SD-WAN (Viptela): vManage, vSmart, vBond, cEdge/vEdge, OMP, TLOCs & IPsec.
- VMware SD-WAN (VeloCloud): Orchestrator, Edges, Gateways, DMPO & link monitoring.
- Fortinet Secure SD-WAN: FortiGate, FortiManager, FortiAnalyzer, SD-WAN & IPsec VPNs.
- Strong fundamentals in TCP/IP, subnetting, VLANs, DNS, DHCP, NAT and routing.
- Familiarity with CLI, ping, traceroute, monitoring and ticketing tools.
Qualifications
- B.E./B.Tech., BCA, B.Sc. IT/Computer Science, Diploma or equivalent experience.
- CCNA or relevant vendor certification is an advantage.
- Hands-on exposure to at least one listed SD-WAN platform preferred.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Interested and qualified candidates should forward their CV
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