SME Credit Relationship officer job at Pezesha
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57 Days Ago
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Vacancy title:
SME Credit Relationship officer

[ Type: FULL TIME , Industry: Information Technology , Category: Business Operations ]

Jobs at:


Deadline of this Job:
11 May 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Date Posted: Thursday, April 28, 2022 , Base Salary: Not Disclosed

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Primary job description
• Onboarding, vetting and evaluation of potential SMEs/Merchants to be funded by Pezesha on a regular basis using our internal processes and standards
• Onboard, manage and retain SME related partners and their commissions payouts
• Marketing & Financial education in relation to SMEs needs and support
• Provide customer support via calling and follow up with potential and funded SMEs on additional information required as well as repayments of loans for those successfully funded by Pezesha
• Monitor and update loan accounts and information on the dashboard
• Providing feedback and responding to customer issues on social media platforms and any other channel.
• Assist with product testing and trainings required to the targeted segments or partners while ensuring compliance and quality assurance and collaborating with internal and external teams
• Assist with developing of training materials and strategy including leading the trainings/workshops while leveraging on various channels such as field/in person, virtual and through focus groups discussions among others
• Required documentation on product tests, customer feedback and process improvements including completing loan contracts with qualified SMEs
• Assist with impact measurement i.e. case studies, testimonials and analysis needed
• Drive strategic sales, scale and productivity to ensure the overall success of the company’s products and services

• At least a graduate of Commerce, Administration, Accounting, Finance or Marketing or a related field
• Solid understanding of direct/indirect lending products and practices
• Basic computer skills and a quick learner
• At least 2 years of professional work experience in sales or marketing or handling customer support or as a loan officer
• ADDED ADVANTAGE: Credit Operations & SME evaluations experiences from a bank or Fintech environment
• Ability to manage multiple projects and self drive toward targets while ensuring quality output and prioritization.
• Excellent verbal and written communication and interpersonal skills
• High level of interpersonal maturity, hardworking, and professionalism
• Unwavering commitment to service and customer orientation
• Team player who demonstrates positive attitude, creativity, energy, dedication to collaboration and patience and with a high degree of integrity
• In-depth knowledge of the Financial industry and its current events in Ghana
• Attention to detail
• Excellent time management and organisation

Work Hours: 8

Experience in Months: 24

Level of Education:
Bachelor Degree

Job application procedure
The applicants who do not indicate THE REF NO and job title will be automatically disqualified.
Please send a single pdf file containing a brief and bullet-pointed cover letter and your CV on the subsequent page(s) with
• Ref: 2022-Business Operations Manager as the subject of your email
• Ref 2022: Collection Officer as the subject as the subject of your email
• Ref 2022 / SME Credit Relationship Officer as the subject of your email
• Ref 2022 / Junior Data Scientist as the subject of your email
email to

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Job Info
Job Category: Accounting/ Finance jobs in Kenya
Job Type: Full-time
Deadline of this Job: 11 May 2022
Duty Station: Kenya
Posted: 28-04-2022
No of Jobs: 1
Start Publishing: 28-04-2022
Stop Publishing (Put date of 2030): 28-04-2065
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