National Bank is a major player in Kenya’s banking industry. It is one of the largest banks in the country giving financial services to all sectors of the economy. The bank will continue to cover the financial landscape and respond positively to the needs of its customers, shareholders and the economy besides offering traditional financial services and pro...

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SME Relationship Manager

Key Responsibilities:

SME Business Growth & Market Development

• Drive SME business growth and market expansion by implementing business development initiatives aligned with the MSME strategy and growth plans.
• Increase revenue and portfolio activity through active marketing, cross‐selling of SME products and services, and driving transactional income.
• Strengthen market presence by identifying new business opportunities and collaborating with Regional, Branch, and Support teams to sustainably grow SME market share.

Client Relationship & Customer Experience Management

• Build and manage strong SME client relationships and pipelines to support departmental objectives and convert opportunities into long‐term, satisfied customers.
• Deliver exceptional customer experience by actively managing day‐to‐day engagements and advocating customer needs to ensure high service standards and lasting partnerships.

Portfolio Management & Credit Risk

• Oversight Ensure sound credit governance and compliance by adhering to SME underwriting standards, bank policies, and regulatory requirements while supporting credit reviews and facility recommendations.
• Safeguard portfolio quality and risk management through continuous monitoring of accounts, identification and mitigation of risks, and coordination of collateral requirements in line with procurement guidelines.

Product Penetration & Cross-Selling

• Identify and drive cross‐selling opportunities to increase wallet share and revenue per SME client,
• Support SME product knowledge enhancement for branch staff to strengthen product penetration and overall business growth.

Market Intelligence, Brand Strategy & Commercial

Positioning

• Provide strategic market intelligence and manage SME Banking brand initiatives to strengthen market positioning, support informed decision‐making, and enhance overall business performance.

Qualification, Skills & Experience:

• Bachelor’s degree in business administration, Economics, Finance, Banking or its equivalent from a recognized institution.
• Credit management training. Master’s degree in a Business-related field from a recognized University is an added advantage.
• A minimum of Five (5) year’s banking experience in a similar role from a reputable organization.
• Excellent research, analytical, and problem-solving skills.
• Entrepreneurial and Commercial thinking. Strong persuasion, management, presentation and communication skills.
• Excellent stakeholder management and organizational skills.
• Creative approach, with the ability to anticipate challenges and develop innovative solutions.
• Knowledge and ability to ensure good governance practices.
• Credit analysis skills and ability to develop credit reports

• Drive SME business growth and market expansion by implementing business development initiatives aligned with the MSME strategy and growth plans.
• Increase revenue and portfolio activity through active marketing, cross‐selling of SME products and services, and driving transactional income.
• Strengthen market presence by identifying new business opportunities and collaborating with Regional, Branch, and Support teams to sustainably grow SME market share.
• Build and manage strong SME client relationships and pipelines to support departmental objectives and convert opportunities into long‐term, satisfied customers.
• Deliver exceptional customer experience by actively managing day‐to‐day engagements and advocating customer needs to ensure high service standards and lasting partnerships.
• Oversight Ensure sound credit governance and compliance by adhering to SME underwriting standards, bank policies, and regulatory requirements while supporting credit reviews and facility recommendations.
• Safeguard portfolio quality and risk management through continuous monitoring of accounts, identification and mitigation of risks, and coordination of collateral requirements in line with procurement guidelines.
• Identify and drive cross‐selling opportunities to increase wallet share and revenue per SME client,
• Support SME product knowledge enhancement for branch staff to strengthen product penetration and overall business growth.
• Provide strategic market intelligence and manage SME Banking brand initiatives to strengthen market positioning, support informed decision‐making, and enhance overall business performance.

• Excellent research, analytical, and problem-solving skills.
• Entrepreneurial and Commercial thinking.
• Strong persuasion, management, presentation and communication skills.
• Excellent stakeholder management and organizational skills.
• Creative approach, with the ability to anticipate challenges and develop innovative solutions.
• Knowledge and ability to ensure good governance practices.
• Credit analysis skills and ability to develop credit reports

• Bachelor’s degree in business administration, Economics, Finance, Banking or its equivalent from a recognized institution.
• Credit management training.
• Master’s degree in a Business-related field from a recognized University is an added advantage.