United Winners Savings and Credit Co-operatives Society Ltd (Formerly known as Umoja Wendani Sacco) was registered in 2001 under the Ministry of Industry Trade and Co-operatives. We, as ‘United Winners Sacco, are proud to reaffirm our commitment to all stakeholders. Our name reflects our dedication to unity and success, as we strategically position ourselv...

Role Purpose

Drive insurance sales and portfolio growth, supervise the assurance team, and ensure efficient policy administration, regulatory compliance and excellent customer service.

Key Responsibilities

• Develop and implement strategies to achieve sales, commission income and client retention targets.
• Identify members’ insurance needs, recommend suitable solutions and promote insurance uptake across SACCO branches and service channels.
• Supervise and coach assurance staff and agents to achieve agreed targets.
• Oversee policy applications, renewals, premium collection and records management.
• Coordinate claims documentation and follow up with insurers for timely resolution.
• Manage relationships with underwriters and other partners, and resolve escalated customer complaints.
• Monitor premiums and commissions, reconcile records and prepare performance reports.
• Ensure compliance with applicable insurance requirements, internal policies and customer data confidentiality standards.

Qualifications and Experience

• A Bachelor’s degree in related field.
• Certificate of Proficiency (COP) in Insurance from the College of Insurance is mandatory.
• At least three years’ relevant experience in insurance sales, business development or agency operations.
• A Diploma in Insurance will be an added advantage.

• Develop and implement strategies to achieve sales, commission income and client retention targets.
• Identify members’ insurance needs, recommend suitable solutions and promote insurance uptake across SACCO branches and service channels.
• Supervise and coach assurance staff and agents to achieve agreed targets.
• Oversee policy applications, renewals, premium collection and records management.
• Coordinate claims documentation and follow up with insurers for timely resolution.
• Manage relationships with underwriters and other partners, and resolve escalated customer complaints.
• Monitor premiums and commissions, reconcile records and prepare performance reports.
• Ensure compliance with applicable insurance requirements, internal policies and customer data confidentiality standards.

• Insurance sales and business development
• Client retention and portfolio growth
• Insurance needs assessment and product recommendation
• Team supervision and coaching
• Policy administration and records management
• Claims coordination and follow-up
• Relationship management
• Customer complaint resolution
• Premium and commission monitoring and reconciliation
• Performance reporting
• Regulatory compliance and data confidentiality

• A Bachelor’s degree in related field.
• Certificate of Proficiency (COP) in Insurance from the College of Insurance is mandatory.
• A Diploma in Insurance will be an added advantage.