The ICT Officer is responsible for planning, coordinating, implementing, and continuously improving the technology environment for the Cooperative Union and its business units ensuring that ICT services are secure, reliable, and efficient.

The role provides both strategic and operational leadership, overseeing ICT infrastructure, core business systems, digital platforms, information security, business continuity arrangements, and user support services. The ICT Officer is expected to ensure that technology effectively enables business operations, safeguards the cooperative’s information assets, maintains system integrity, and supports its digital transformation objectives.

Duties & Responsibilities

• Develop the annual ICT work plan, budget, and activity schedules in alignment with the cooperative’s strategic plan.
• Participate in the development, review, and implementation of ICT policies, procedures, standards, and controls.
• Provide technical advice to management on ICT investments, technology risks, and digital opportunities.
• Prepare ICT reports for Management and the Board as required; monitor the implementation of approved ICT projects and programs.
• Manage and maintain the cooperative’s core business systems (e.g., financial systems, farm management systems, milling plant production tracking systems, property management systems, Agrovet inventory systems, and coffee marketing platforms), databases, servers, networks, and digital platforms.
• Ensure optimal performance, security, and availability of ICT systems and services; monitor system capacity, utilization, and performance, and recommend improvements where necessary.
• Maintain accurate records of ICT assets, software licenses, configurations, and system documentation.
• Coordinate system upgrades, updates, patches, and integrations.
• Implement and monitor ICT security controls, policies, and procedures.
• Protect the organization’s systems and data from cyber threats and unauthorized access; monitor security events, vulnerabilities, and incidents, and initiate corrective actions.
• Promote information security awareness among all staff.
• Identify, assess, and manage ICT-related risks; maintain the ICT risk register.
• Ensure compliance with the Data Protection Act and other relevant regulations.
• Develop, test, and maintain data backup, disaster recovery, and business continuity arrangements.
• Support ICT audits and coordinate the implementation of the recommendations.
• Recommend emerging technologies that support business objectives and promote automation and digitalisation of business processes where feasible.
• Provide first- and second-line technical support to staff and users.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, maintain, and troubleshoot computers, printers, communication devices, and related peripherals.
• Conduct user training and provide technical guidance on ICT systems and applications.
• Liaise with ICT vendors and service providers; coordinate the procurement of ICT equipment and services.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems or a related field from a recognised university.
• Professional certifications such as CCNA, CompTIA A+, Microsoft Certified Professional, or equivalent.
• Certification in cybersecurity will be an added advantage.
• 3 years relevant work experience in ICT systems administration, network administration, or ICT support.
• Age: 25 years and above.

• Develop the annual ICT work plan, budget, and activity schedules in alignment with the cooperative’s strategic plan.
• Participate in the development, review, and implementation of ICT policies, procedures, standards, and controls.
• Provide technical advice to management on ICT investments, technology risks, and digital opportunities.
• Prepare ICT reports for Management and the Board as required; monitor the implementation of approved ICT projects and programs.
• Manage and maintain the cooperative’s core business systems (e.g., financial systems, farm management systems, milling plant production tracking systems, property management systems, Agrovet inventory systems, and coffee marketing platforms), databases, servers, networks, and digital platforms.
• Ensure optimal performance, security, and availability of ICT systems and services; monitor system capacity, utilization, and performance, and recommend improvements where necessary.
• Maintain accurate records of ICT assets, software licenses, configurations, and system documentation.
• Coordinate system upgrades, updates, patches, and integrations.
• Implement and monitor ICT security controls, policies, and procedures.
• Protect the organization’s systems and data from cyber threats and unauthorized access; monitor security events, vulnerabilities, and incidents, and initiate corrective actions.
• Promote information security awareness among all staff.
• Identify, assess, and manage ICT-related risks; maintain the ICT risk register.
• Ensure compliance with the Data Protection Act and other relevant regulations.
• Develop, test, and maintain data backup, disaster recovery, and business continuity arrangements.
• Support ICT audits and coordinate the implementation of the recommendations.
• Recommend emerging technologies that support business objectives and promote automation and digitalisation of business processes where feasible.
• Provide first- and second-line technical support to staff and users.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, maintain, and troubleshoot computers, printers, communication devices, and related peripherals.
• Conduct user training and provide technical guidance on ICT systems and applications.
• Liaise with ICT vendors and service providers; coordinate the procurement of ICT equipment and services.

• ICT systems administration
• Network administration
• ICT support
• Cybersecurity awareness
• Data backup and recovery
• Disaster recovery
• Business continuity planning
• ICT risk management
• Compliance with Data Protection Act
• Technical support
• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• Application troubleshooting
• User training
• Vendor management
• Procurement of ICT equipment and services

• Bachelor’s degree in Computer Science, Information Technology, Information Systems or a related field from a recognised university.
• Professional certifications such as CCNA, CompTIA A+, Microsoft Certified Professional, or equivalent.
• Certification in cybersecurity will be an added advantage.