The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. This status was retained up to and until June 27th 2008 when the Banks Special General Meeti...

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Sacco ICT Systems Officer

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

3 years

Location

Nairobi

Job Field

ICT / Computer

Key Responsibilities

• Managing and maintaining the SACCO’s ICT infrastructure, networks, servers, and applications.
• Providing technical support to users and ensuring minimal system downtime.
• Administering the Core Banking/SACCO Management System and related digital platforms.
• Monitoring system performance and implementing improvements.
• Managing ICT security, access controls, backups, and disaster recovery procedures.
• Maintaining network equipment, firewalls, routers, switches, and internet connectivity.
• Ensuring data integrity, confidentiality, and compliance with ICT policies.
• Coordinating software upgrades, installations, and system integrations.
• Maintaining ICT asset inventory and software licenses.
• Supporting mobile banking, internet banking, ATM, and agency banking platforms.
• Preparing ICT reports and recommendations for management.
• Training staff on ICT systems and emerging technologies.
• Perform any other duties as assigned by the Chief Executive Officer.

Qualifications & Experience

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related field.
• Professional ICT certifications such as CCNA, CCNP, CISA, CISM, CEH, CompTIA Security+, Microsoft, or related certifications will be an added advantage.
• Minimum of three (3) years’ relevant work experience in ICT systems administration, networking, or ICT support, preferably within a SACCO, microfinance institution, or banking environment.
• Experience in managing Core Banking/SACCO Management Systems.
• Knowledge of network administration, cybersecurity, database management, and system administration.
• Experience in disaster recovery planning and data backup management.

Competencies and Skills

The ideal candidate should demonstrate:

• Strong analytical and problem-solving skills.
• Excellent troubleshooting and technical support capabilities.
• High level of integrity and confidentiality.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Strong project management and organizational skills.
• Ability to work independently and as part of a team.

• Managing and maintaining the SACCO’s ICT infrastructure, networks, servers, and applications.
• Providing technical support to users and ensuring minimal system downtime.
• Administering the Core Banking/SACCO Management System and related digital platforms.
• Monitoring system performance and implementing improvements.
• Managing ICT security, access controls, backups, and disaster recovery procedures.
• Maintaining network equipment, firewalls, routers, switches, and internet connectivity.
• Ensuring data integrity, confidentiality, and compliance with ICT policies.
• Coordinating software upgrades, installations, and system integrations.
• Maintaining ICT asset inventory and software licenses.
• Supporting mobile banking, internet banking, ATM, and agency banking platforms.
• Preparing ICT reports and recommendations for management.
• Training staff on ICT systems and emerging technologies.
• Perform any other duties as assigned by the Chief Executive Officer.

• Strong analytical and problem-solving skills.
• Excellent troubleshooting and technical support capabilities.
• High level of integrity and confidentiality.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Strong project management and organizational skills.
• Ability to work independently and as part of a team.

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related field.
• Professional ICT certifications such as CCNA, CCNP, CISA, CISM, CEH, CompTIA Security+, Microsoft, or related certifications will be an added advantage.
• Minimum of three (3) years’ relevant work experience in ICT systems administration, networking, or ICT support, preferably within a SACCO, microfinance institution, or banking environment.
• Experience in managing Core Banking/SACCO Management Systems.
• Knowledge of network administration, cybersecurity, database management, and system administration.
• Experience in disaster recovery planning and data backup management.