About the Role

The purpose of this role is to provide administrative support to a sales team of over 70 while ensuring efficient operations within HFCB Properties. The role holder is expected to seamlessly co-ordinate sales activities across multiple projects resulting to enhanced collaboration and productivity. This position requires strong administrative skills, excellent communication, planning and organizing skills and proactive problem-solving.

Key Accountabilities

• Monitoring documentation for each transaction to ensure completion and accuracy.
• Inputting data and keeping accurate and up to date data in the CRM.
• Record keeping and creation and maintenance of files and database.
• Coordinating sales activations Collating and processing sales commissions on a monthly basis.
• Coordinating Sales meetings in consultation with Head of Property Sales and the sales team.
• Maintaining sales calendar of activities and making follow-ups to ensure that the planned activities are properly tracked.
• Consistently complete tasks in accordance with agreed deadlines and to the highest quality standard, meeting or exceeding expectations of internal and external stakeholders.
• Providing daily CRM reports and insights to the Head Property Sales.
• Handling all queries and complaints on sales commissions.

Qualifications

Academic & Professional

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Relevant professional qualifications.

Experience

• Previous experience in real estate administration of at least two years, sales support, or customer service preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM systems and sales order processing software.

Competencies

General Competencies

• Awareness of latest developments within the real estate field.
• Excellent interpersonal skills, presentation and communication skills, both written and verbal.
• Excellent organizational and multitasking abilities.
• Business acumen.
• The flexibility to work outside normal office hours as may be required from time to time.
• Strong Stakeholder Management.
• Detail-oriented with strong problem-solving skills.

Technical Competencies

• Exceptional planning and organizing skills prioritizing, and multi-tasking skills.
• Proficiency in CRM system.
• Ability to leverage data and analytics.
• Knowledge of real estate laws, regulations, and market trends is a plus.

• Monitoring documentation for each transaction to ensure completion and accuracy.
• Inputting data and keeping accurate and up to date data in the CRM.
• Record keeping and creation and maintenance of files and database.
• Coordinating sales activations Collating and processing sales commissions on a monthly basis.
• Coordinating Sales meetings in consultation with Head of Property Sales and the sales team.
• Maintaining sales calendar of activities and making follow-ups to ensure that the planned activities are properly tracked.
• Consistently complete tasks in accordance with agreed deadlines and to the highest quality standard, meeting or exceeding expectations of internal and external stakeholders.
• Providing daily CRM reports and insights to the Head Property Sales.
• Handling all queries and complaints on sales commissions.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM systems and sales order processing software.
• Awareness of latest developments within the real estate field.
• Excellent interpersonal skills, presentation and communication skills, both written and verbal.
• Excellent organizational and multitasking abilities.
• Business acumen.
• The flexibility to work outside normal office hours as may be required from time to time.
• Strong Stakeholder Management.
• Detail-oriented with strong problem-solving skills.
• Exceptional planning and organizing skills prioritizing, and multi-tasking skills.
• Proficiency in CRM system.
• Ability to leverage data and analytics.
• Knowledge of real estate laws, regulations, and market trends is a plus.

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Relevant professional qualifications.
• Previous experience in real estate administration of at least two years, sales support, or customer service preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM systems and sales order processing software.