Position Summary

Reporting to the Commercial Manager, the Sales Administrator will be responsible for managing customer orders, maintaining data accuracy, preparing sales reports, and supporting the sales team with key documentation. The role ensures that all order processing activities are completed within timelines and that all data remains accurate and up-to-date.

Key Duties & Responsibilities

Order Processing & Coordination

• Process all customer orders accurately within set timelines.
• Coordinate with warehouse and logistics teams for timely order fulfilment.
• Proactively resolve order discrepancies and delays.

Customer Data Management

• Maintain and update customer data, including pricing structures, credit terms, and contact details.
• Ensure all customer accounts are fully documented and compliant.

Sales Documentation & Support

• Prepare sales documentation, including quotations, proposals, and service agreements.
• Provide administrative support to the sales team for customer engagement and transactions.

Sales Reporting & Analysis

• Generate periodic sales reports and performance dashboards for review.
• Track trade spend and promotional activities.
• Maintain records for performance analysis and planning.

Customer Service & Communication

• Handle customer inquiries related to order status, pricing, and availability.
• Ensure effective communication with internal stakeholders and customers.

Systems & Data Integrity

• Maintain accurate data in CRM and sales reporting systems.
• Ensure all transactions and updates are properly recorded and auditable.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Sales, Marketing, Supply Chain, or related field.
• 2–4 years’ experience in sales administration, customer service, or commercial operations support.
• Experience with CRM systems and sales reporting tools.
• Exposure to FMCG, retail, or distribution environments is an added advantage.

Key Skills & Competencies

• Strong attention to detail and accuracy in data handling and order processing.
• Excellent organizational, time-management, and multitasking skills.
• Proficient in CRM systems and Microsoft Office Suite (especially Excel).
• Strong analytical and reporting capabilities.
• Effective communication and interpersonal skills.
• Ability to solve problems proactively and handle issues effectively.
• High level of integrity and accountability in handling data and processes.
• Ability to work efficiently under pressure in a fast-paced environment.

• Process all customer orders accurately within set timelines.
• Coordinate with warehouse and logistics teams for timely order fulfilment.
• Proactively resolve order discrepancies and delays.
• Maintain and update customer data, including pricing structures, credit terms, and contact details.
• Ensure all customer accounts are fully documented and compliant.
• Prepare sales documentation, including quotations, proposals, and service agreements.
• Provide administrative support to the sales team for customer engagement and transactions.
• Generate periodic sales reports and performance dashboards for review.
• Track trade spend and promotional activities.
• Maintain records for performance analysis and planning.
• Handle customer inquiries related to order status, pricing, and availability.
• Ensure effective communication with internal stakeholders and customers.
• Maintain accurate data in CRM and sales reporting systems.
• Ensure all transactions and updates are properly recorded and auditable.

• Strong attention to detail and accuracy in data handling and order processing.
• Excellent organizational, time-management, and multitasking skills.
• Proficient in CRM systems and Microsoft Office Suite (especially Excel).
• Strong analytical and reporting capabilities.
• Effective communication and interpersonal skills.
• Ability to solve problems proactively and handle issues effectively.
• High level of integrity and accountability in handling data and processes.
• Ability to work efficiently under pressure in a fast-paced environment.

• Bachelor’s Degree in Business Administration, Sales, Marketing, Supply Chain, or related field.
• 2–4 years’ experience in sales administration, customer service, or commercial operations support.
• Experience with CRM systems and sales reporting tools.
• Exposure to FMCG, retail, or distribution environments is an added advantage.